Hi,

This might be a silly question but, did you explain to them that you are a 
voiceover user?  Because the feature your talking about is only active with 
voiceover on.  If they are not voiceover users, and don't know that you are, I 
doubt the person trying to help you would know this.  In my opinion, its pretty 
obscure.  I saw someone attack Apple customer service for this in a previous 
portion of this thread but, I couldn't kill them for something like this.

Ricardo Walker
rwalker...@gmail.com
Twitter & Skype: rwalker296
www.mobileaccess.org

On Dec 19, 2011, at 8:26 PM, Gigi wrote:

> Hi JeffThat's what I have been doing for almost a year now and since I can't 
> find it in the new manual any more I was wondering if it was taken away. 
> Apple Care kept insisting that taking the phone away from the like that was 
> not the normal operation.  
> Gigi
> 
> 
> Sent from my iPhone
> 
> On Dec 19, 2011, at 7:01 PM, Jeff Berwick <mailingli...@berwick.name> wrote:
> 
>> I believe the correct way to make the phone go into speaker phone is to take 
>> the phone away from your ear and hold it as if it was sitting on a table.  
>> I.e. flat.  It then thinks it is resting on a table and will go into speaker 
>> phone mode.
>> 
>> Hth,
>> Jeff
>> 
>> On 2011-12-19, at 6:55 PM, Gigi wrote:
>> 
>>> Hi guys.
>>> I have a question, and it is driving me crazy. I just called Apple Care 
>>> about this, and basically, I don't think they believed me. 
>>> 
>>> I use the feature I'm describing all the time. Until two days ago, it was 
>>> working just fine. If you're on a call and you want to go to speaker phone, 
>>> the manual used to say (it did when I got my iPhone back in January) to 
>>> take the phone away from your face and it would become a speaker phone. As 
>>> I said, it worked like a charm until two days ago.
>>> 
>>> Now, all of a sudden, for no reason I can figure out, I have to go to hide 
>>> keypadnd then Speaker, a pain with VoiceOver when someone is talking and 
>>> you need to switch them over to speaker phone. Also, VoiceOver is quietly 
>>> talking into the earpiece, and I'm finding it hard to hear the choices so I 
>>> can get the thing turned on.
>>> 
>>> I could not find this feature in the iPhone manual any more. Is this 
>>> something they changed because of Siri? If so, it would have been really 
>>> nice if Apple Care people had just said so from the start.
>>> 
>>> Regards,
>>> Gigi
>>> nd speaker. This is a real pain with 
>>> 
>>> Sent from my iPhone
>>> 
>>> On Dec 19, 2011, at 4:55 PM, ezzie bueno <ezziebu...@gmail.com> wrote:
>>> 
>>>> Hello Esther and others,
>>>> 
> 
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