That's the way I myself would have said it. Good going.
Sincerely, The Constantly Barefooted Ray!!! Now a very proud and happy Mac user!!! Skype name: barefootedray Facebook: facebook.com/ray.foretjr.1 On Dec 16, 2011, at 12:37 AM, Eric Oyen wrote: > this might sound a little terse but... > > Do I have a sign pasted to my forehead that says "STUPID"?!? I wrote to you > requesting a real human contact, not an apparently machine generated > boilerplate. > > now for the gist of my complaint: > > 1. previous versions of Skype on the "iDevices" (such as the iPhone, iPad and > iPod) had this accessibility feature. so, why not the new version? it appears > that your team left out this very important feature. I do not care if this > was an accidental omission or by deliberate design. the fact is that it is a > deliberate slap in the face for every blind or print impaired individual on > the planet that uses one of these devices (there are more than 5 million of > us so far). > > also, the fact that all I received for my efforts (besides not being able to > read my text messages) is poor customer service. any reasonable company will > have some staff on hand to handle special cases such as I. so far, your team > has not done so (as evidenced by your boilerplate response). thus, I am > forced to try and find an older version and reinstall it to my iphone just to > get back what I had. this is entirely unacceptable. > > I don't want to have to escalate this, but if you continue to be > unresponsive, I will be left with no choice but to contact microsoft customer > support (as microsoft is the new parent company of Skype). > > so, do me the favor of at least respecting my request and put back the > accessibility your application previously had. > > -eric oyen. > > * this message will be carbon copied to the blind community that has a vested > interest in accessibility. As I am one of the parties involved, I invoke my > right to use the information contained herein under the fair use directive of > the US Copyright Act.. > > On Dec 15, 2011, at 2:49 PM, Skype Customer Service wrote: > >> Hello Eric, >> >> Thank you for contacting Skype Customer Service. >> >> We understand that you would like to do a follow up on the Voice over >> feature of Skype for it's latest version. Please allow us to assist you. >> >> We regret to inform you that unfortunately this feature is not currently >> available in Skype. >> >> We will pass on your request to our development team for consideration and >> potential inclusion in a future release. >> >> We appreciate your feedback and will definitely look into it. >> >> However, implementing changes and creating new features can take time, which >> means that the suggestions you make today might not be available in the near >> future. >> >> Please be patient while we work to make Skype even better. >> >> Should you need more assistance, feel free to contact us again. >> >> Best Regards, >> >> Ivan C. >> Skype Customer Service >> >> Get Live Chat Support. >> >> Available now with a Premium Day Pass or Subscription. >> >> Our specialist operators are ready to help you with anything you need. >> >> Click here to find out more. >> >> Please be cautious of any unsolicited emails claiming to be from us, >> requiring your account details and requesting urgent action. Patches and >> upgrades from Skype are only available at http://www.skype.com or from the >> Skype application itself - never anywhere else. >> >> This electronic message contains information from Skype, which may be >> privileged or confidential and is intended for use only by the individual(s) >> or entity named above. Any disclosure, copying, distribution or use of the >> contents of this information by unauthorised person(s) is strictly >> prohibited. If you have received this electronic message in error, please >> delete it and notify me immediately, using the contact details above. >> >> >> >> >> --- Original Message --- >> From: Eric Oyen <eric.o...@gmail.com> >> Received: 12/16/11 4:41:55 AM GMT+08:00 >> To: contac...@skype.net >> Subject: regarding inaccessibility of skype in Ios 5 >> >> gentlemen, >> I don't want a form letter response or a "we are looking into the matter" >> letter. >> >> what I want from you is to re-implement you already have the code and API >> calls to work with voiceover (as whitnessed by the previous versions prior >> to the current release) so why leave them out. >> >> as a reminder, we the blind make up a considerable chunk of your userbase >> across the various platforms (iOS, OS X, Windows, Linux and Android). thats >> roughly 12% of your userbase that you are about to leave out in the cold. >> >> so, you need to be aware that an update to turn back on the accessibility >> features is not a request, its a demand. >> >> now, some like me, use the Skype in/ Skype out feature (that actually costs >> money) and not allowing me to use that functionality is tantamount to >> shooting yourselves in the foot. that is REAL MONEY you are abandoning for >> no good reason. >> >> >> -eric >> >> >> ------ Please do not remove your unique tracking number! ------ >> <<#1435730-2257231#>> > > -- > You received this message because you are subscribed to the Google Groups > "MacVisionaries" group. > To post to this group, send email to macvisionaries@googlegroups.com. > To unsubscribe from this group, send email to > macvisionaries+unsubscr...@googlegroups.com. > For more options, visit this group at > http://groups.google.com/group/macvisionaries?hl=en. > -- You received this message because you are subscribed to the Google Groups "MacVisionaries" group. To post to this group, send email to macvisionaries@googlegroups.com. To unsubscribe from this group, send email to macvisionaries+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/macvisionaries?hl=en.
