Hello Everyone, Okay, my faith in the universe has been restored!
After some much needed sleep and a very pleasant and productive day, I decided to attempt to resolve the Hulu issue, yet again. Bottom line: I resolved the problem and have restored my Hulu / Disney Duo Premium subscription at a rate of $19.95 per month. The solution? Apparently, the Disney Plus servers and the Hulu account servers are not exactly in sync. In short, this means that although the Disney Plus servers registered my new account, said account was only partially populated on the Hulu account servers which, as it turns out, are still being updated with that of Disney Plus. As a result of this account population glitch, the Hulu servers, at least those accessed by the Apple TV app, were, effectively, returning two diametrically opposed results to my login attempts; (1) the account is valid and (2) the account is not valid. As expected, this caused the app to freeze. Solution? (1): from the Disney Plus website, force all device log-ins to be rejected. (2): Not just delete the Hulu apps from Apple TV but clear the app cache, first, before deleting the apps from Apple TV. (3): From the Disney Plus website, change account email address, preferably to an email with a different domain than that of the original email address. I hope you found this helpful and if not, then at least entertaining (smile). Mark -----Original Message----- From: M. Taylor <mk...@ucla.edu> On Behalf Of M. Taylor Sent: Thursday, November 9, 2023 10:44 PM To: macvisionaries@googlegroups.com Subject: After Only One Day, Mark Cancels Disney Plus Subscription Hello Everyone, I am posting this to the list because I want you to know that, if you encounter the same problem, you are not alone. 1. I purchased a Disney Plus and Hulu Premium monthly subscription via the Disney Plus website. I did this because this particular new pricing bundle is not available on the Hulu website. 2. Signed into Disney Plus and Hulu websites, along with iOS app and iPad app without any problems. 3. Signed into Disney Plus app on Apple TV on both TV OS 16 and TV OS 17 without any problems. 4. Could not sign into Hulu app on Apple TV. Trust me when I tell you that this is not a VoiceOver problem. When attempting to sign into Hulu app via a Disney Plus Hulu bundle subscription, billed by Disney, with a new account that is not being upgraded from a basic Hulu subscription, the Hulu app simply freezes. I spent more time on trying to resolve this issue than I ever care to admit. 5. When a solution to this problem was not offered up by Hulu / Disney, I got so disgusted that I cancelled my subscription, today, and deleted my third-party Disney Plus account. This is the first time in my Apple life that I have been so disgusted with an app experience that I cancelled and deleted within 24 hours of purchasing a subscription. 6. There are several things I can do to get the Hulu app working on Apple TV but, to my mind, today, at least, I just can't be bothered as, for a premium experience, I would have to pay more money for a bundle feature that I will never use and pay for it, via the Hulu billing system. No Doubt that Disney will be releasing a new Hulu / Disney app combo that will resolve this but, as for me, my first experience with Hulu via Apple TV was so very disappointing that I have lost the desire to even use Hulu. Now I can subscribe to Hulu via iTunes but, again, not today. Mark -- The following information is important for all members of the Mac Visionaries list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your Mac Visionaries list moderator is Mark Taylor. You can reach mark at: mk...@ucla.edu and your owner is Cara Quinn - you can reach Cara at caraqu...@caraquinn.com The archives for this list can be searched at: http://www.mail-archive.com/macvisionaries@googlegroups.com/ --- You received this message because you are subscribed to the Google Groups "MacVisionaries" group. To unsubscribe from this group and stop receiving emails from it, send an email to macvisionaries+unsubscr...@googlegroups.com. To view this discussion on the web visit https://groups.google.com/d/msgid/macvisionaries/000201da13a1%243e0b6ed0%24ba224c70%24%40gmail.com. -- The following information is important for all members of the Mac Visionaries list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your Mac Visionaries list moderator is Mark Taylor. You can reach mark at: mk...@ucla.edu and your owner is Cara Quinn - you can reach Cara at caraqu...@caraquinn.com The archives for this list can be searched at: http://www.mail-archive.com/macvisionaries@googlegroups.com/ --- You received this message because you are subscribed to the Google Groups "MacVisionaries" group. To unsubscribe from this group and stop receiving emails from it, send an email to macvisionaries+unsubscr...@googlegroups.com. To view this discussion on the web visit https://groups.google.com/d/msgid/macvisionaries/000201da144e%2475200bd0%245f602370%24%40gmail.com.
