Hi all. Well, still no go. I also thought that it might be some kind of
authentication prompt. However, trying out FN+VO+1,1 on this MBP 2019
did not work either. It showed me the available windows to switch into
and non e were a password prompt. I contacted Apple accessibility and
the person was equally stumped. He tried directing me to download the OS
update from the App Store instead of using the Update section from About
my Mac and that did not work either. he tried having me download an
earlier OS but it was not found in the App Store either. Brad, if your
offer of Catalina is still good, let's make that happen and I can try
this way. The Apple rep got a screen shot of the null screen when the
update is trying to process and the issue was escalated. So far, I am
waiting to hear back from them. Maybe this Friday, maybe next week. I
also found a guide on installing the update using a bootable USB drive,
but I can't get the Mac to boot from the drive even though I gave it
what I think are the right terminal commands. The guide I found is from
this site:
https://www.cleverfiles.com/howto/clean-install-macos-monterey.html
Meanwhile, things are working fine with Mohave. However, if this mystery
can be solved, that will be wonderful.
If there are other ideas, please let me know.
On 12/27/2021 6:49 PM, Brad Snyder wrote:
I agree. This is so obvious, I should have thought of this myself.
/
- Brad -/
On Dec 27, 2021, at 10:59, 'Tim Kilburn' via MacVisionaries
<macvisionaries@googlegroups.com> wrote:
Hi,
I suspect that it’s asking you to enter your password for the
computer. Upgrading from Mojave to Monterey is perfectly normal and
supported. If just entering your password then pressing return does
not get it started, use the Application Chooser, VO-f1-f1, down to
system Dialogs, and there should be an authentication dialog waiting
for your attention.
Later…
Tim Kilburn
Jamf Certified Tech
Apple Professional Learning Specialist
Apple Teacher
(with Swift Playgrounds Recognition)
Fort McMurray, AB Canada
On Dec 27, 2021, at 09:15, Herbie Allen <herbie.al...@gmail.com> wrote:
I was thinking the same thing, although the Apple help page makes it
sound like you should be able to upgrade directly from Mohave.
On Dec 27, 2021, at 10:08, Brad Snyder <wb...@swbell.net> wrote:
I would try updating to macOS Catalina first, and then do the update
to Monterey.
If you have a problem finding the Catalina installer, contact me off
list, and I can get it to you.
HTH.
- Brad -
On Dec 27, 2021, at 09:14, Raul Gallegos <r...@raulgallegos.com> wrote:
Hello everyone, I have recently purchased a MacBook Pro 2019 from
someone who has upgraded to something else. This Mac was reset to
all factory defaults and there are no problems there. It is
currently using Mohave and is running fine. I am trying to upgrade
it to the Monterey OS but running into a snag. After the download is
done and I choose to upgrade, the standard Agree of license terms
comes up. I do that, and then it gets stuck on checking with (null),
no percentage. No other windows seem to be open. I have tried
shutting it down and starting over, I have removed the install icon
from the Applications finder folder and re-downloaded the 12 GB size
file, and I have connected and reconnected it to the WiFi. Still, no
go. Do others have ideas of what else I may be able to try? I have
not done any other kind of configuration or customization other than
the standard Apple ID and one Gmail account on it, so if I need to
erase it completely and start all over, no data will get lost.
Thanks all for any suggestions you may offer.
/Raul
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