I am seeing their physical and logical disk. I ran first aid and it’s completed 
successfully, but when I clicked on the mount button I got critical message 
that said error 49244.
I will try to contact the support.
Thank you very much for your help. Have a great day.
Steve

> 7 Σεπ 2020, 3:33 μμ, ο χρήστης «Jonathan C. Cohn <jon.c.c...@gmail.com>» 
> έγραψε:
> 
> Wel, from there you can run "first aid" on the disk. It does show both the 
> physical and logical disk right? other words 'the 'physical disk should have 
> a disclosure triangle next to it and give you the 'manufacturers name′ Then 
> the logical disk will have the name 'of the sector and you should be able to 
> verify its formatting. Disk utility also has a mount button in the ,toolbar. 
> If none 'of these work you might need to talk to 'support or research further 
> on google. 
> Sent from my iPhone
> 
>>> On Sep 7, 2020, at 7:22 AM, Steve Z. <gret...@gmail.com> wrote:
>>> 
>> 
>> Hi Jonathan,
>> I’ve made a mistake. It doesn’t appear in the computer the only way I can 
>> see it, is to go in the disk utilities.
>> 6 Σεπ 2020, 8:49 μμ, ο χρήστης «Jonathan Cohn <jon.c.c...@gmail.com>» έγραψε:
>>> 
>>> OK, does the hard drive have a password? If so there is probably a dialog 
>>> asking you to enter the password.
>>> Secdon thing to do is open the "computer" area of finder and see if the 
>>> disk is there. command-shift-C while in the finder should bring you there.
>>> 
>>>             Best wishes,
>>> 
>>> Jonathan Cohn
>>> 
>>> 
>>> 
>>>> On Sep 6, 2020, at 1:00 AM, Steve Z. <gret...@gmail.com> wrote:
>>>> 
>>>> Hi Tim,
>>>> That is what makes it strange. It is checked.
>>>> 
>>>> 
>>>> 
>>>>> 5 Σεπ 2020, 10:51 μμ, ο χρήστης «Tim M <mrga...@gmail.com>» έγραψε:
>>>>> 
>>>>> Go into folder preferences under general and check what you want to show.
>>>>> 
>>>>>> On Sep 5, 2020, at 12:37 PM, Steve Z. <gret...@gmail.com> wrote:
>>>>>> 
>>>>>> Hi list,
>>>>>> I would like your help on an issue with my external hard drive.
>>>>>> as long as I was on Mojave  I could see and interact with the USB 
>>>>>> external hard disk. Now that I got on Catalina I don’t even see it on 
>>>>>> finder. I tried it on a friends windows Machine and it works just fine.
>>>>>> there is anything I could do to see it again? I don’t want to format it 
>>>>>> because I have Important stuff in there.
>>>>>> Thank you in advance
>>>>>> Steve
>>>>>> 
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