I know this is probably something you’ve done but
Have you selected the correct account type?
iMap obviously

and then ensure that you have the correct server and ports / encryption type 
selected?

Even selecting the ssl rather than ssl / tls can cause things not to work.

From: macvisionaries@googlegroups.com <macvisionaries@googlegroups.com> On 
Behalf Of Julie Rattray
Sent: Thursday, 25 June 2020 10:53 PM
To: 'Tim Kilburn' via MacVisionaries <macvisionaries@googlegroups.com>
Subject: Re: Outlook on the Mac has been fixed for me!

Hi,

Can you help this is a non vo question but as a windows user of outlook I have 
been trying to set up an email account on outlook it is an iCloud account (on a 
windows machine for one of my kids) despite putting in the correct email 
address and password and checking server settings which mirror those I see on 
mail in the Mac it won’t accept the account - is their something I need to do 
that I am missing


On 25 Jun 2020, at 00:56, 'Jason White' via MacVisionaries 
<macvisionaries@googlegroups.com<mailto:macvisionaries@googlegroups.com>> wrote:

I just wanted to note that Microsoft Outlook for Mac has been very reliable for 
me - more so than the Windows version, which crashes too often. One of my 
accounts absolutely requires Outlook.
On 6/24/20 6:46 PM, 'Kawal Gucukoglu' via MacVisionaries wrote:
Hello all.

If you remember the other day I sent an email of how to set up folders in 
Windows using Narrator and Jaws when using the ICloud App.

Well, I did have outlook on the Mac and I deleted the account to see what would 
happen as I wasn’t getting all my sub folders as I had set my rules up globally 
using the ICloud.com<http://icloud.com/> (I go on about it enough as you will 
all know).  So once I added my account to outlook on the Mac, it’s all fixed, 
my outlook folders are showing on the Mac but unfortunately there are inboxes 
in it that I will not use.  I wonder how I will get rid of them.  Some 
experimenting I will have to do to see if I can delete those unwanted folders.  
I don’t know why Microsoft have to put in junk inboxes!

Kawal.
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