I bought mine directly from Apple, which was a smooth and accessible ordering experience via their Web site.
From: 'Kliphton Miller' via MacVisionaries <macvisionaries@googlegroups.com> Reply-To: <macvisionaries@googlegroups.com> Date: Monday, October 22, 2018 at 17:24 To: <macvisionaries@googlegroups.com> Subject: Re: Inaccessible experience purchasing an iPhone through T-Mobile I ordered my XS Max threw t-mobile, and had no issues either time, just click one the link in the email, switch to buttons on the roofer, and vo spacebar on it. On Oct 22, 2018, at 10:56 AM, tim <mrga...@gmail.com> wrote: They must have started that this year. Because when I got my iPhone 8 they just sent it to me and added it to the bill. On Oct 20, 2018, at 11:07 AM, Mary Otten <motte...@gmail.com> wrote: No, of course you wouldn’t have that problem at the store. My problem is that I did not want to have somebody take me to the store and then have to wait while we went through the process. I thought I could just do it from home online which I have done before. Not this time, at least not until my husband got home and could complete that final step. Sent from my iPhone On Oct 20, 2018, at 8:03 AM, matthew dyer <ilovecountrymusic...@outlook.com> wrote: Hi, I never had that problem. I just got my iPhone 8 Plus just last week and went strate to the t-mobile store. Matthew Get Outlook for iOS From: macvisionaries@googlegroups.com <macvisionaries@googlegroups.com> on behalf of Mary Otten <motte...@gmail.com> Sent: Friday, October 19, 2018 8:33:24 PM To: viph...@googlegroups.com; macvisionaries@googlegroups.com Subject: Inaccessible experience purchasing an iPhone through T-Mobile I purchased, or I should say I pre-ordered, an iPhone XR today through T-Mobile. I first tried on the website, but it kept saying it was having problems loading and I should retry. So I ended up calling my “team of experts“ on my current T-Mobile phone. The Customer Service from T-Mobile was very good. The woman got my order and sent me an email with a link that I had to use in order to electronically sign the document. They use a service called Doc you sign. And the very last thing you have to do with that service before you submit the order is to draw your initials or write your name in a box on the page. Naturally, voiceover does not see this box, so this process is not accessible. The customer service person at T-Mobile was apparently on familiar with this process, as she had really no knowledge of this in accessible box. When my husband got home tonight, he did the signing. When I am curious about is whether anyone has found a way around this ridiculous in accessible feature. It seems to me I’ve purchased an iPhone a couple of years ago from T-Mobile using the same process, only I don’t think it was doc you sign. Or if it was, I didn’t have that stupid box. I wonder how others did with their online purchases through carriers. 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