Hi Sharon,

apple accessibility telephone, = free VoiceOver tech support;;  1-877-204-3930
Just tell them your using VO.
Talk soon
Chuck
"God does not play dice with the universe"
"Albert Einstein’

On Jan 29, 2018, at 4:47 PM, Sharon Hooley wrote:

> Hi,
> 
> When switching from Windows 10 to my Mac Book Air with El Capitan, I could, 
> at first, turn on VoiceOver, but still heard the dead end sound when pressing 
> a lot of the keys trying to get around.  But I didn't hear other feedback 
> from VoiceOver, so I had to have sighted help to put in my passwords.  It 
> could not connect to Apple.  Now it's either stuck or won't start up 
> completely.  I believe this mac is either a 2014 or 2015 model.  Is there 
> anything I could try before taking it back to Apple?
> 
> Thanks for any input.
> 
> Sharon H.
> 
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