I don't blame you, Mary.

One thing I pointed out to him is that the holidays are going to be the big 
draw for most people, so leaving us without access during this time of the year 
is pretty lousy.
Cheers,
Donna
> On Nov 18, 2017, at 10:26 PM, Mary Otten <motte...@gmail.com> wrote:
> 
> Well, I was going to send him a reply and ask about timelines. It looks like 
> you got yours sooner than mine and he already responded to you with his 
> non-response. Thank you. I think I will be canceling my subscription, 
> although I am going to write him and ask about timelines to see if he comes 
> up with anything different, which I doubt. It’s too bad. I have loved 
> Hallmark Hall of Fame forever.
> Mary
> 
> 
> Sent from my iPhone
> 
> On Nov 18, 2017, at 7:56 PM, Donna Goodin <doniado...@me.com 
> <mailto:doniado...@me.com>> wrote:
> 
>> Hi Mary,
>> 
>> I got the same response you did.  I replied and asked about timelines. I got 
>> the following:
>> 
>> "Unfortunately we do not currently have an estimated time of correction for 
>> the Voiceover function."
>> 
>> Were I you, I would probably not renew my subscription.
>> Cheers,
>> Donna 
>> 
>>> On Nov 18, 2017, at 8:33 PM, Mary Otten <motte...@gmail.com 
>>> <mailto:motte...@gmail.com>> wrote:
>>> 
>>> Hi Donna, I wonder if you got a response from Hallmark. I did. It said this 
>>> was a bug that is being worked on. Not to definite, but they did 
>>> acknowledge that it was a bug.
>>> Mary
>>> 
>>> 
>>> Sent from my iPhone
>>> 
>>>> On Nov 17, 2017, at 3:23 PM, Donna Goodin <doniado...@me.com 
>>>> <mailto:doniado...@me.com>> wrote:
>>>> 
>>>> Gee, that's too bad.  I was hoping I was missing something.  I agree with 
>>>> you, though.  Such poor accessibility just really isn't acceptable.  I may 
>>>> unsubscribe as well.
>>>> Cheers,
>>>> Donna
>>>> 
>>>>> On Nov 17, 2017, at 11:16 AM, Mary Otten <motte...@gmail.com 
>>>>> <mailto:motte...@gmail.com>> wrote:
>>>>> 
>>>>> Yes, and it’s not amusing. My subscription is coming up, and I am 
>>>>> strongly considering canceling it and telling them why. It was never 
>>>>> perfectly accessible. But at least it used to be way more so than it is 
>>>>> now. I wonder if they have an app on the Fire TV. Maybe I should look 
>>>>> there and see if that’s any better.
>>>>> Mary
>>>>> 
>>>>> 
>>>>> Sent from my iPhone
>>>>> 
>>>>>> On Nov 17, 2017, at 3:50 AM, Donna Goodin <doniado...@me.com 
>>>>>> <mailto:doniado...@me.com>> wrote:
>>>>>> 
>>>>>> Well, it's that time of year again, when my mind turns to Hallmark. lol
>>>>>> 
>>>>>> Is anyone using this app?  They've increased the subscription price, and 
>>>>>> I'm trying to decide whether to pay the higher price.  It looks like the 
>>>>>> app has become very inaccessible - I seem completely unable to see 
>>>>>> titles and select a program.  Is anyone else seeing this?  I'm willing 
>>>>>> to pay if the app is still accessible, but if not, then obviously I 
>>>>>> won't.
>>>>>> Cheers,
>>>>>> Donna
>>>>>> 
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