I would also encourage you and others on this list to write to them either through the official customer support channels or through executives at the company.
I wrote to them a while back, and they basically just said that accessibility is not a priority. Also if they have any federal government installations that could be a Section 508 issue. I too found it possibly useable, although all functions may not work and it may be cumbersome to use. Also I'm not sure if anyone knows of a similar request management system that is fully accessible that may be in use at large enterprises. Best, Mika On 8/23/17, Mike Arrigo <n0...@charter.net> wrote: > I use it every day, it's useable but yes, the accessibility falls short > because many of the buttons are not labeled and some of the pop up > menus are not standard. I had emailed them about this when we first > started using Zendesk and the response was basically, the site was not > really designed with accessibility in mind, that's really helpful! It > points out a problem that is all too common though, many sites are not > designed from the ground up with accessibility in mind even though they > should be. > Original message: >> Hello everyone, > >> I’ve started a new job, and my employer uses Zendesk. I was just >> wondering if anyone on list has used it recently, say within the last 6 >> months? I understand accessibility left much to be desire from what >> I’ve red online. I was just hoping to get input from anyone who has >> used it recently. > >> Thanks. > >> Ricardo. > >> -- >> The following information is important for all members of the Mac >> Visionaries list. > >> If you have any questions or concerns about the running of this list, >> or if you feel that a member's post is inappropriate, please contact >> the owners or moderators directly rather than posting on the list itself. > >> Your Mac Visionaries list moderator is Mark Taylor. You can reach mark >> at: macvisionaries+modera...@googlegroups.com and your owner is Cara >> Quinn - you can reach Cara at caraqu...@caraquinn.com > >> The archives for this list can be searched at: >> http://www.mail-archive.com/macvisionaries@googlegroups.com/ >> --- >> You received this message because you are subscribed to the Google >> Groups "MacVisionaries" group. >> To unsubscribe from this group and stop receiving emails from it, send >> an email to macvisionaries+unsubscr...@googlegroups.com. >> To post to this group, send email to macvisionaries@googlegroups.com. >> Visit this group at https://groups.google.com/group/macvisionaries. >> For more options, visit https://groups.google.com/d/optout. > > -- > The following information is important for all members of the Mac > Visionaries list. > > If you have any questions or concerns about the running of this list, or if > you feel that a member's post is inappropriate, please contact the owners or > moderators directly rather than posting on the list itself. > > Your Mac Visionaries list moderator is Mark Taylor. You can reach mark at: > macvisionaries+modera...@googlegroups.com and your owner is Cara Quinn - you > can reach Cara at caraqu...@caraquinn.com > > The archives for this list can be searched at: > http://www.mail-archive.com/macvisionaries@googlegroups.com/ > --- > You received this message because you are subscribed to the Google Groups > "MacVisionaries" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to macvisionaries+unsubscr...@googlegroups.com. > To post to this group, send email to macvisionaries@googlegroups.com. > Visit this group at https://groups.google.com/group/macvisionaries. > For more options, visit https://groups.google.com/d/optout. > -- The following information is important for all members of the Mac Visionaries list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your Mac Visionaries list moderator is Mark Taylor. You can reach mark at: macvisionaries+modera...@googlegroups.com and your owner is Cara Quinn - you can reach Cara at caraqu...@caraquinn.com The archives for this list can be searched at: http://www.mail-archive.com/macvisionaries@googlegroups.com/ --- You received this message because you are subscribed to the Google Groups "MacVisionaries" group. To unsubscribe from this group and stop receiving emails from it, send an email to macvisionaries+unsubscr...@googlegroups.com. To post to this group, send email to macvisionaries@googlegroups.com. Visit this group at https://groups.google.com/group/macvisionaries. For more options, visit https://groups.google.com/d/optout.
