Hi, The regular channel is an app detales page where generally you will
find an email address useful for contacting an app developer directly.
Unfortunately, my experience with microsoft is that you will get an
autoresponder alerting you that the email address on the store is not
monitored.
Microsoft has an accessibility phone number. Unfortunately, when I called
it to address accessibility issues with a microsoft app I was told the
accessibility department only handles desktop computing issues. I was
shuffled around to two or three other people before I got fed up of
repeeting myself and getting stonewalled.
I left a less than favourable review. Two months later some one responded
to me directly on the play store as my particular product is android based.
Then I could not find a way to respond back to their comment, which
amounted to them saying "do you still have the problem?", and my attempting
to say, "Yes of course, It's not going to go away on it's own".
Most developers are very responsive, even if the response is merely "we
don't care about accessibility and have no plans to improve it". Microsoft
is a different animal.
If any one has managed to get through to some one at microsoft to talk
about accessibility of it's mobile apps, I would love to know how you did it.
Best,
Erik
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On February 21, 2017 4:36:17 AM Simon Fogarty <si...@blinky-net.com> wrote:
Hi Listers,
I'm looking for some advise regarding a currently inaccessible app on my
IOS devices.
The app is the Microsoft RDP client which as it is is very accessible until
you make a remote connection to a machine in which any accessibility
features go out the window or down the shute depending on how you look at it.
I'm wondering how best to go about contacting the developers to ask if they
can include a screen reader type feature to read out the remote connection
window content?
Can anyone give any ideas on how this would be best done?
I'm hoping that doing this might lead to getting apple to do something
similar from the IOS platform to a remote OSX connection.
Much thanks for any assistance you can provide.
Simon F
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