...and when I go to the your orders page and choose digital orders, and
locate my items, and choose download your music...I reach an error that
says
"we are having a problem with your music orders.
I spent 2.5 hours with Amazon on the issue...which is why my question is
for a direct accessibility contact, not instructions.
Thanks,
Kare
On Tue, 16 Aug 2016, E.T. wrote:
Mark Taylor posted some information probably last year about downloading
music via web interface.
I have not done this as I have not bought music in a while. I am pasting
below the information Amazon sent to Mark.
As an alternative, you can download your music directly through your web
browser. To help make this easier, we've completely redesigned web browser
downloading. It now gives you the option to download albums and multiple
tracks at the same time using .ZIP files. ZIP is a file format that
compresses content for quicker transfer.
You can download music through your browser after completing a Digital Music
Store purchase, from Your Orders (https://www.amazon.com/yourorders), and
from your music library https://www.amazon.com/musiclibrary
Just select the albums or songs you want to download and click the "Download"
option onscreen. If prompted to install the Amazon Music app for PC and Mac,
you can click "No thanks, just download music files directly."
For multiple songs and albums, your download starts automatically in a pop-up
window, and is split into one or more .ZIP files. You can click the files in
the download window once they're ready to save to your computer. If you've
only selected one song, it downloads as an individual .MP3 file.
To complete your download:
1. Choose "Save" if your browser asks whether you want to open or save the
file(s).
2. Open the file(s) once the download is complete. Most browsers display the
status of your download onscreen, and then give you an option to open it.
3. Files typically save to your browser's default "Downloads" folder. You can
then move each of the music tracks you've downloaded to the preferred
location on your computer (e.g. "Your Music" or "Music").
Tip: To add your downloaded music to iTunes, launch the iTunes app and select
"Add File to Library" from the menu. Browse to the file or location where you
saved your download, then select each track you want to add and confirm.
To learn more about downloading music through your browser, go to:
https://www.amazon.com/help/music/zipdownloads
You can also use the Amazon Music app for PC and Mac to download music to
your computer. With the Amazon Music app, you can play and download your
music library, automatically export your downloaded music to iTunes or
Windows Media Player, and more. For additional information, including
installation instructions, go to:
https://www.amazon.com/getamazonmusic
From E.T.'s Keyboard...
Are We Alone in the Universe?
ancient.ali...@icloud.com
On 8/16/2016 4:19 PM, Karen Lewellen wrote:
Hi folks,
I am asking here because I believe someone before shared their name and
e-mail.
I am beyond dismayed that I cannot download the mp3 items, three files,
that I have purchased.
Amazon seems to be force feeding their library program, which I am told
by a supervisor should not be the case.
Given all the spam coming from their direction of late, I am likely
going to have to get someone else to log in and get my files as I
require them under deadline.
Still I want to raise the issue with accessibility, because the access
page is worse than the rest oft he site.
ideas?
Kare
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