This is totally awesome. I mean, it’s not awesome that you’re having this issue, at all, but it’s awesome in the sense that this may help both you and I in the long run.
I’m having the exact same problem, and Apple was able to reproduce the issue on my account with a test lab phone, so that being said, I’ve forwarded your message to the senior advisor that is helping me out with this issue exactly on my phone. We even have the same hardware. We both are having this issue on the 6S. So, when I saw your message, I immediately forwarded it off. I figure, if the engineers see that it’s not just me having this problem, they’ll be more likely to get this fixed very very quickly. I may also suggest you calling Apple if you can and explaining the situation to them so they can open a case for you as well. Clearly, Apple’s having some server sided issues with ICloud lately. the guy I am working with’s name is Chris Norfolk. Beware there are multiple call centers, so don’t assume the rep you get will necessarily know him. Anyway, you can call them at: 1-877-204-3930. Choose option 1 from the main menu. I know this doesn’t really help, per sé, but I just wanted to throw in the word to say you’re not the only one apparently who is having this issue, and that Apple has definitely been made aware of it. Chris. > On Jan 23, 2016, at 6:19 PM, Grant <grant.li...@icloud.com> wrote: > > Hi all, > > I’m having some issues with iCloud Backup. I’m using a freshly restored > iPhone 6S Plus and the latest version of iOS. > > When I go to settings>iCloud>Backup and try to turn iCloud Backup on, I get a > generic error message: “there was a problem enabling iCloud backup”. This > error message is mentioned in this Apple support article: > https://support.apple.com/en-ca/HT204058 > <https://support.apple.com/en-ca/HT204058>. The support article instructs to > wait about 10 minutes, which I have done. It also advises to check the iCloud > system status, which I’ve also done. In addition, I’ve rebooted the phone and > reset network settings. When I go into settings>iCloud>storage>manage > storage, no entries for backups are listed so there’s nothing to delete. On > my Mac, if I open system preferences>iCloud and open the manage storage > window, there’s actually a backup category—but there are no backups listed > under that category so nothing can be deleted. > > Does anybody have any ideas as to how this issue can be resolved? > > Thanks so much, > > Grant > > > -- > The following information is important for all members of the Mac Visionaries > list. > > If you have any questions or concerns about the running of this list, or if > you feel that a member's post is inappropriate, please contact the owners or > moderators directly rather than posting on the list itself. > > Your Mac Visionaries list moderator is Mark Taylor and your owner is Cara > Quinn - you can reach Cara at caraqu...@caraquinn.com > > The archives for this list can be searched at: > http://www.mail-archive.com/macvisionaries@googlegroups.com/ > <http://www.mail-archive.com/macvisionaries@googlegroups.com/> > --- > You received this message because you are subscribed to the Google Groups > "MacVisionaries" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to macvisionaries+unsubscr...@googlegroups.com > <mailto:macvisionaries+unsubscr...@googlegroups.com>. > To post to this group, send email to macvisionaries@googlegroups.com > <mailto:macvisionaries@googlegroups.com>. > Visit this group at https://groups.google.com/group/macvisionaries > <https://groups.google.com/group/macvisionaries>. > For more options, visit https://groups.google.com/d/optout > <https://groups.google.com/d/optout>. -- The following information is important for all members of the Mac Visionaries list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your Mac Visionaries list moderator is Mark Taylor and your owner is Cara Quinn - you can reach Cara at caraqu...@caraquinn.com The archives for this list can be searched at: http://www.mail-archive.com/macvisionaries@googlegroups.com/ --- You received this message because you are subscribed to the Google Groups "MacVisionaries" group. To unsubscribe from this group and stop receiving emails from it, send an email to macvisionaries+unsubscr...@googlegroups.com. To post to this group, send email to macvisionaries@googlegroups.com. Visit this group at https://groups.google.com/group/macvisionaries. For more options, visit https://groups.google.com/d/optout.
