Hi Sadam, I live in the UK. I went onto their website, www.bose.com (which I think is their worldwide website), chose the country, UK in my case, and then clicked on support link, then contact us link, and then chose e-mail, and on this page finally I was able to find an e-mail form which I filled up. I stated my problems and submitted it and as a result got first a standard confirmation and then a technical support representative wrote to me. It's long winded but that's the only way I was able to bring the accessibility problems to their attention. The e-mail form is very detailed. they want lots of details about you and many of the fields are mandatory marked with asterisk. There are a couple of awkward radio buttons to choose from regarding how you might or not to be sent info and then 'submit' button which eluded me for a while. I had to use a combination of tab or item chooser menu to find "submit' link. It's not a button but link so you won't find it by using vo+command+j. If the form doesn't get sent , it means that you have missed out on a field or it is wrongly filled.
Hope this helps. Andrew > On 24 Nov 2015, at 12:19, Sadam Ahmed <sadam.li...@gmail.com> wrote: > > Andrew, > > Thanks for reporting back. > > Do you have a link to contact technical support? > > The website just takes me round and round in circles. > > Yours truly, > > Sadam Ahmed > > Bachelor of Business Information Systems > > College of Business > > RMIT University > > On 11/24/2015 1:19 AM, Andrew Lamanche wrote: >> I've reported the lack of accessibility of Bose SoundLink speaker up for the >> mac to Bose, and the representative who responded to my e-mail has promised >> to relay this to their team. Please report as well. The more we shout the >> more likely they are to listen. >> >> Feeling defensive after my complaint, he pointed out that their Wave system >> remote control has Braille on it and he also said that their mobile app for >> SoundTouch speaker works with voiceOver. So do keep writing/eamiling Bose >> about this. >> >> Andrew >>> On 23 Nov 2015, at 11:14, Sadam Ahmed <sadam.li...@gmail.com> wrote: >>> >>> Thanks for the update, even if I could figure out what damn buttons to push >>> it wouldn't do any good as the file just doesn't work with any screen >>> reader. >>> >>> From JAWS, to NVDA, to VoiceOver no results. >>> >>> Very frustrating. >>> >>> Sadam Ahmed >>> >>> College of Business >>> >>> RMIT University >>> >>> On 11/23/2015 9:23 PM, Anders Holmberg wrote: >>>> Hi! >>>> The only answer i got was to check the documentation on how to do this. >>>> On my soundlink mini iii you have to plug a usb device into the speaker >>>> with the update on and then hold down some buttons. >>>> But i really haven’t got much in to this so i don’t know. >>>> /A >>>>> On 22 Nov 2015, at 12:51, Sadam Ahmed <sadam.li...@gmail.com> wrote: >>>>> >>>>> Anders, >>>>> >>>>> If you get any answers I'd appreciate it. >>>>> >>>>> It's not stricktly needed but would be good to have. >>>>> >>>>> The release notes say that the battery life gets a boost. >>>>> >>>>> Thanks for the help. >>>>> >>>>> Yours truly, >>>>> >>>>> Sadam Ahmed >>>>> >>>>> College of Business >>>>> >>>>> RMIT University >>>>> >>>>> On 11/22/15, Anders Holmberg <and...@pipkrokodil.se> wrote: >>>>>> Hi! >>>>>> Sometimes its needed but as someone mentioned its hard to update. >>>>>> I think i’ll ask this on the pc-audio list to see if someone has any >>>>>> answers. >>>>>> /A >>>>>>> On 21 Nov 2015, at 19:32, Phil Halton <philh...@gmail.com> wrote: >>>>>>> >>>>>>> I have a Bose sound link speaker and it is great, although I've never >>>>>>> bothered with any firmware updates. I don't see the need. It works fine >>>>>>> as >>>>>>> is >>>>>>> Sent from my IPhone >>>>>>> >>>>>>> >>>>>>>> On Nov 21, 2015, at 4:20 AM, Sadam Ahmed <sadam.li...@gmail.com> wrote: >>>>>>>> >>>>>>>> Hi all, >>>>>>>> >>>>>>>> Have purchased the above speaker and whilst I'm very happy when it >>>>>>>> comes >>>>>>>> to sound struggling to update the firmware of the product. >>>>>>>> >>>>>>>> Have tried both Windows and Mac and the accessibility of the file >>>>>>>> leaves >>>>>>>> a lot to be desired. >>>>>>>> >>>>>>>> If anyone has one of these speakers I'd love pointers on updating >>>>>>>> software? >>>>>>>> >>>>>>>> Thanks in advance for any assistance. >>>>>>>> >>>>>>>> Yours truly, >>>>>>>> >>>>>>>> Sadam Ahmed >>>>>>>> >>>>>>>> College of Business >>>>>>>> >>>>>>>> RMIT University >>>>>>>> >>>>>>>> >>>>>>>> -- >>>>>>>> The following information is important for all members of the Mac >>>>>>>> Visionaries list. >>>>>>>> >>>>>>>> If you have any questions or concerns about the running of this list, >>>>>>>> or >>>>>>>> if you feel that a member's post is inappropriate, please contact the >>>>>>>> owners or moderators directly rather than posting on the list itself. >>>>>>>> >>>>>>>> Your Mac Visionaries list moderator is Mark Taylor and your owner is >>>>>>>> Cara >>>>>>>> Quinn - 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