----- Original Message -----
*From:*Barry Hadder <mailto:bhad...@gmail.com>
*To:*macvisionaries@googlegroups.com
<mailto:macvisionaries@googlegroups.com>
*Sent:*Wednesday, June 10, 2015 6:09 PM
*Subject:*Re: Major frustrations and a big predicament
Hi Chris,
Just switch to groups mode and it will work with voiceover. The
rest of the form works fine with dom navigation.
On Jun 10, 2015, at 5:01 PM, Christopher-Mark Gilland
<clgillan...@gmail.com <mailto:clgillan...@gmail.com>> wrote:
So, guys, I never like writing e-mails like this, and I know some
of you are going to write me and scream at me for being over
dramatic, or for waisting your time etc. Most of you on this
list who're civil have seen the patterns, therefore I don't think
it's either necessary nor appropriate for me to quote names, as
you all probably know the folks I'm referring to.
Here is the situation though. I'm obviously going to keep this
fairly general, but I have to at least be detailed enough for you
all to understand where I'm coming from, so though this may be
borderline, I don't think it's quite at the point of violating
anything.
So, this morning, I installed the beta of I O S 9 on my IPhone
5S. I'm not at liberty to state the specifics, but I found a bug
which is quite severe and could really effect accessibility in
one aspect. Though it's not anything that would render the
device useless, it definitely is severe enough it needs to be
fixed. Again, I'm not at a position to elaborate on this, but my
point is, I logged into the Apple developer web site, and
proceeded to the bug reporter. I should add that I tried this
both with Capitan and with Yosemite. Both have the same
results. Once I clicked the button for a new bug report, it
popped up asking what type of bug I'm filing. Under the "Other"
heading, I chose accessibility. This opened up a window to
create a new accessibility report. I hit vo+Right arrow, and got
down to classification. Once I hit vo+space on the item that
says select classification clickable, nothing at all happened.
Absolutely nothing. So, I cannot accessibly continue the process,
as at this point, I get totally stuck. I tried routing my mouse
pointer with vo+command+F5, then vo+shift+space, I tried hitting
spacebar, return, clicking the literal trackpad, interacting,
vo+shift+M, ctrl+clicking the trackpad, absolutely nothing! is
working. I tried with Safari, and with Chrome both on Yosemite,
and on Capitan with the same results.
I tried on Windows with Windows 8.1 in both IE 11, and in
Firefox. Both were tested with JAWS 16, and with NVDA 2015.2.
Once I clicked the new button for a new report, I tried hitting
enter on the accessibility button, and absolutely nothing
happened. In JAWS, I did an insert+escape to refresh the screen,
no good. I re-initialized Aria, just in case that was what it
was using, no good. I tried routing my jaws cursor to my virtual
PC cursor then clicking. No good. In NVDA, I routed my mouse
pointer with NVDA+numpad slash, then left clicked with num pad
slash. No good. I even tried with Window-Eyes, routing the
mouse with insert+num pad plus, then doing a left click. Again,
no good. Nothing happened.
When I called Apple developer support to let them know about
this, and that the accessibility of the bug tracker was broken,
they didn't exactly blow me off, but they didn't seem really all
that concerned either. They basically told me they'd file it with
apple.com/feedback <http://apple.com/feedback>
When I told them that I don't know how long that would take but
it probably wouldn't get solved very soon that method, most
likely, the guy got a little bit defensive with me. He told me
that in his words, they don't support the Bug tracker in his
department, therefore he doesn't have a way to open a ticket with
the engineers to get this fixed.
When I told him that I just spent the very last 99 dollars I had
for this program, he got snovvy and said, then you better start
developing your apps so you can get paid back. I told him I don't
program, I don't write applications. The reason I joined was to
report bugs, and help them with making sure things were
accessible. I told him if I can't do that and report bugs in the
first place, then what is the point therefore of me being a dev.
I told him I'd paid 99 dollars for this, and therefore feel it's
my right to be able to have this looked into quickly, or to get a
refund. He told me unfortunately, he doesn't have the tools to
push the feedback up to the bug reporter engineers. That might be
true, I don't know if it is or not, but if it is, then, that's
frankly, ridiculous! Especially considerring he was a senior
advisor in the developer department.
When I asked him for a refund, he told me that their policy is no
refunds no matter what. He said, plus, even if they did! refund
me, they've changed the way they deploy I O S 9 to devices.
Technically, I'm not probably supposed to tell you all this, but
I feel it's in you all's best interest to know, so you don't
totally ruin your devices. If you upgrade to I O S 9, it even
says right there on the web site, you cannot downgrade back to I
O S 8. Not even apparently with D F U mode. So, if I did! get a
refund, and they disabled my dev account, that would unenroll my
devices, therefore renderring them forever permanently useless
unless they were re-enrolled, which there policy is, I couldn't
do for 12 months after disabling them.
Frankly, Apple needs to get their shit together. That's all I'm
gonna say. You may not like hearing it, but this has me a little
disturbed. If we blind people can't report bugs, then how the
hell do they expect us to help them with that side of things?
Chris.
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Barry Hadder
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