I am so glad the conversation has come up of billing info. I have written ITunes support the following message, but I wanted to see if anyone else in the US is having this same issue. This is driving me absolutely crazy! I also tried calling Apple, but their hold times are over an hour long! So, I’d say, something definitely is up, but I couldn’t even begin to tell you what. Mainly, I’d like you all to read the follow message I sent, and if you all have something similar going on, let me know. I’d be curious if this is just me. Apparently it’s not, as my mom’s account is doing the same thing, and no, she and I don’t use family sharing.
So, with no further ado, here is the e-mail I sent. Any thoughts? Hello. Thank you for taking the time to help me with this problem. I am experiencing something incredibly weird with not just my ITunes account, but my mom is also having an incredibly similar issue, so I therefore am concluding that this issue most likely is on you all’s end, not mine. It all started this morning when I went on my mac to the app store to install a free app on my mac mini. (Let’s be very clear. I speak the app store in OSX. Not the ITunes store, although that is coming later…) The app, more specifically, I was trying to download was “Trillian”. I found the app, clicked on install, clicked on confirm, and then was presented a message indicating that there is a billing problem with a past purchase. Firstly, I cannot imagine what the heck this would be? As far as I was aware, I was completely current, and am totally paid up. The only thing I can even remotely think is that I have some sort of a subscription set up, but even that is unlikely. I signed out of my account, then back in. I was then told the item I requested is not available in the US store. I then went over to ITunes on my mac, and did the exact same thing… I signed out, and then tried to sign back in. As soon as I went to the store menu, and clicked sign out, it gave me the same message: the item I requested is not available… It looks like it still signed me out anyway, but why on earth am I getting that message to start with? Furthermore, I’m concerned about the message telling me I have a billing problem. Yes, I confirmed that all of my billing info is totally up to date, and all looks fine. I called my bank, and they have absolutely no idea. I had them read me every single transaction both approved and declined both electronic and physically card swyped at a store over the last 30 days. There was not a single transaction I didn’t recognise. Therefore, my bank and I both have determined that this definitely is not fraud as far as my card is concerned. So, first of all, why can I not access the ITunes store? Why am I unable to sign out and back in successfully? And what on earth do I owe you all for as far as the declined payment? My apple ID is: cgwaxhawlo...@clgproductions.com This, at the very least, has me incredibly baffled. What on earth is going on? Chris. -- You received this message because you are subscribed to the Google Groups "MacVisionaries" group. To unsubscribe from this group and stop receiving emails from it, send an email to macvisionaries+unsubscr...@googlegroups.com. To post to this group, send email to macvisionaries@googlegroups.com. Visit this group at http://groups.google.com/group/macvisionaries. For more options, visit https://groups.google.com/d/optout.
