Christine: I have no idea what's going on here, exactly. I've never seen an issue like this before. However, I'd suspect the issue is primarily an iPhone issue. That's where I'd start with for repairs, at least. I would take the mac with you to the appointment, just so if they need to test the phone wit the mac they can, but making the appointment an iPhone appointment should be sufficient as near as I can figure.
Best, and do keep us posted. -John On Sep 5, 2014, at 21:30, Christine Grassman <cgrassman1...@gmail.com> wrote: > Hello all. I am pretty sure I am looking at a repair appointment at this > point, but have no idea whether it is an iPhone issue or a MacBook issue, or > perhaps both. > I called Apple earlier this evening because I was having odd issues with the > volume, for both VoiceOver and media content. For VoiceOver, it would happen > after a long period of inactivity; for music, it would happen every ten > minutes of listening or so, and only when I used earphones. > The volume would suddenly lower by about 20 to 30 percent, and the volume > buttons would have no effect. When I toggled the power switch to unlock and > then lock the screen, however, it would revert to normal. > I tried: > 1. Rebooting the iPhone; > 2. syncing the iPhone; > 3. Checking if using different earphones made a difference when listening to > music. > No change. > After calling Apple, they ran a diagnostic which did not show any issues. I > was told to back up and restore. My restore is in progress; however, my > latest restore, which was on my computer, is showing, but I cannot seem to > find a button to restore from that backup. > In addition, each time I connect my iPHone to my computer, something hinky > happens: either it doesn't seem connected at all, or it makes the soft > "charging" sound several times in relatively quick succession. > I have gotten several bizarre messages: "cannot read this iPhone" or "this > device is no longer connected" or "Because a USB device was drawing too much > power from your computer it has been disabled". > (My computer is plugged in, so power isn't an issue right now.) > So I cannot even check to see if the restoration worked for the volume > problem because my iPhone won't sync properly. It is currently downloading > content from iCloud, and my apps are in various stages of downloading > progress. Could this be impacting anything with the syncing of my music > library from iTunes? My phone is showing no content in music. > At this point, when Apple gives me a call back tomorrow, I don't know whether > I should try for a repair of *both* my iPhone and MacBook, or whether this is > strictly an iPHone issue. > If anyone has any ideas about what could be going on with any of this, I > would truly appreciate your help/information. > Christine > Powering the iPhone on and off; > > -- > You received this message because you are subscribed to the Google Groups > "MacVisionaries" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to macvisionaries+unsubscr...@googlegroups.com. > To post to this group, send email to macvisionaries@googlegroups.com. > Visit this group at http://groups.google.com/group/macvisionaries. > For more options, visit https://groups.google.com/d/optout. -- You received this message because you are subscribed to the Google Groups "MacVisionaries" group. To unsubscribe from this group and stop receiving emails from it, send an email to macvisionaries+unsubscr...@googlegroups.com. To post to this group, send email to macvisionaries@googlegroups.com. Visit this group at http://groups.google.com/group/macvisionaries. For more options, visit https://groups.google.com/d/optout.
