Hi Mark,

> MB: Wow, thanks a lot! I learned something by following your steps,  
> even
> though I don't have this problem.  I'd have never found that serial
> number without this.

Esther: That particular way of finding the serial number was something  
that I learned on list.  Here's the original post in the list archives:

http://www.mail-archive.com/disc...@macvisionaries.com/msg13122.html
(serial number of mac)

That post was made pre-Leopard, so the only thing I added to Lou's  
post was how to do the copy of last phrase to the clipboard.

In general, if you go to "About this Mac" and press the "More Info"  
button you bring up the System Profiler.  This gives you access to  
absolutely every detail about your Mac -- your processor name, speed,  
memory, bus speed, memory cache, etc.  The way I would have found the  
serial number before getting this hint is by pressing (VO-Space) the  
"More Info" button, then interact and select the top level "Hardware"  
entry in the Contents table.  (That's probably the default selection  
the first time you use this).  Then, I would stop interacting and tab  
to read the Hardware Overview. I'd find a dozen or so specs for the  
computer model, processor name, processor speed and number (e.g., 2  
for dual-core), memory configuration and memory cache, and a few other  
things, with the serial number listed near the end.

You can also select detailed components under the Hardware or Software  
entries in the Contents table and tab over or use VO+arrow keys (once  
or twice) to find more information.  For example, I could check the  
brand, model number, and serial number of the hard drive in my MacBook  
by selecting "Serial-ATA" under the hardware entries in the Contents  
table. The first tab takes me to the Serial-ATA device trees, which  
identifies the disk model of my hard drive (a Fujitsu drive).  The  
second tab takes me to a detailed litst of that hard drive's  
specifications, including the model number, revision, serial number,  
number of cylinders, partition map type, and lots of other things.

Similarly, you can select Applications under Software and find details  
of every app installed on your system, version number, when last  
modified, whether this is Universal Binary, Power PC (available to the  
Intel Mac through Rosetta), or Intel only.  There's tons of  
information in the Setup Assistant windows, but usually it's easier to  
query individual apps or find the information in summary format  
elsewhere.

HTH.

Cheers,

Esther

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