On Tue, 24 Jan 2017 16:41:33 +0200 > > On 2017-01-24 14:27, Michael Berger wrote: > > Dear all, > > > > if you should plan to purchase software from Hamrick Software USA > > (www.hamrick.com), please, be warned not to be trapped by this > > Company's fraudulent statements and business practices. > > > > My story. > > > > When looking for software to be used with HP Scanjet G4050 (not > > fully supported by XSANE) I came across the 'VueScan' software from > > Hamrick. > > > > The documentation and technical specification guaranteed exactly was > > I was looking for: a software using TMAs (Transparent Media > > Adapters) for scanning of color slides, color negatives etc. under > > Linux with my scanner. See screenshot attached. > > > > Fully convinced by what was stated I purchased the license to use > > 'VueScan Professional'' and made a credit card payment for US$ > > 89.95. > > > > However, I could use VueScan for ordinary flat bed scanning only, > > *nothing* else. > > > > Upon my complaint Ed Hamrick wrote: 'Unfortunately, VueScan only > > works with the transparency adapter on this scanner on Windows and > > Mac OS X (but not Linux)'. > > > > No sorry, no regrets, no money return, no compensation ! > > > > When I asked him if that was all he could say, I got the following > > answer: '...please, make a bunch of postings mentioning VueScan. All > > publicity is good publicity' :-) Regards, Ed Hamrick > > > > I all my life I have never seen such insensitivity and coolness > > before. What a highly educated and shifty business attitude! > > > > Cheers, > > Michael > > > >
Dr Eberhard Lisse <nos...@lisse.na> wrote: > Besides the fact that I fail to see what this has to do with LyX, I > have been using that particular package for many years (predominantly > on the Mac but also on Windows (and even on Linux)) and am not only as > happy with it as Prof Knuth, but also found them to be extremely > responsive to constructive criticism. Nothing in the preceding paragraph in any way refutes the OP's claim. It's simply an anecdote proving that the OP's experience isn't universal. > They offer a free version for download which is identical but prints > watermarks, so one wonders if one should not have tested this before, > never mind a charge back. Was a "sold as is, no refunds" policy *prominently* displayed on all text and advertising material? If not, their response is sleazy. I keep going back to the snotty attitude, of the vendor, described by the OP. Unless somebody proves that the OP is lying or seriously altering the truth, I'm not going to buy from Vuescan, and I thank the OP for warning me. SteveT Steve Litt January 2017 featured book: Troubleshooting: Just the Facts http://www.troubleshooters.com/tjust
