On Tue, Jun 05, 2007 at 10:54:30AM -0400, Steve Stalcup wrote: > Hi All > > Just wanted to introduce our Face to Face support module. We are working on > refining the code now. As soon as its cleaned up, we'll give it to > whichever teams want it. > > Our team feels this will be a great way to offer support. > > http://ohio.ubuntu-us.org and detailed on my blog http://vorian.org/?p=64 >
Neat idea. Some questions I have about it:- * How do you ensure quality? Given it's a one to one service, there is no way of knowing what the helper is saying to the novice. No way for others to step in and "correct" the help as there would be for mailing lists, irc, forums and the answer tracker. * Who puts up the cost of calls? I note you have a big "donate" button on your site - does that money go to reimburse people who have spent hours on the phone? Is this not a worry for you due to low-cost/free call plans you may have? * Do you use traditional phone or VOIP solutions? * Will you be producing any stats for how many calls you guys make, and to how many customers and their duration. This could help other locos to decide whether to do this :) Cheers, Al. -- loco-contacts mailing list [email protected] https://lists.ubuntu.com/mailman/listinfo/loco-contacts
