At 20:08:06 on Saturday Saturday 31 July 2010, Micha Feigin <mi...@post.tau.ac.il> wrote: > On Sat, 31 Jul 2010 19:58:24 +0300 > > Micha Feigin <mi...@post.tau.ac.il> wrote: > > On Fri, 30 Jul 2010 14:57:58 +0300 > > > > Stan Goodman <stan.good...@hashkedim.com> wrote: > > > At 13:41:19 on Friday Friday 30 July 2010, Micha Feigin > > > > > > <mi...@post.tau.ac.il> wrote: > > > > On Mon, 26 Jul 2010 20:46:08 +0300 > > > > Ariel Biener <ar...@post.tau.ac.il> wrote: > > > > > > > > [...] > > > > > > > > > I do not like prejudice. The only way to fix TAU issues is via > > > > > the help desk. Trust me, > > > > > we're not your usual Joe ISP. We are a strong Unix/Linux shop, > > > > > and most of our > > > > > applications, especially web apps, are based on open source. > > > > > > > > Actually most of your student related sites are IE only and I've > > > > seen no interest what so ever to try and change that. > > > > > > > > As a teacher in TAU I have a constant issue working around TAU > > > > website limitations. > > > > > > > > Virtual tau is one notorious subject (I'm not uploading exercises > > > > for my students to virtual due to that reason) > > > > > > > > Seker Horaa has also been horrible last time I checked (I haven't > > > > bothered for a long time since I got fed up with the constant > > > > response: use IE, so I just didn't use in instead) > > > > > > > > The only answer I have ever managed to get from the help desk is > > > > use IE, so I personally stopped trying, and it sounds like > > > > accessing this list for help is probably the only means to get an > > > > answer at the moment, unless you can prove otherwise. The glove I > > > > believe is with you at the moment. > > > > > > > > Prove us wrong ... > > > > > > So you are saying that the "Trust me" is salesman talk? Hot air? > > > Sucked out of his thumb? > > > > > > > > >From my experience up to now, yes > > To be fair: > > Anything server related they usually solve rather well. > > If it's web related, I've given them solutions in the past (exact FIXED > html code) and they still couldn't solve the problem. They also never > seemed to care. I'd talk to them on the phone and the support would > send me looking for windows machines at the neighbors or whatever to > get the work done. > > I've stopped bothering, but I doubt that they improved any.
Actually, my comment was occasioned not by their responsiveness (about which I know nothing), but by the smug confidence and defensive counter attack with which he explains away complaints. "Populistic" was a real gem. -- Stan Goodman Qiryat Tiv'on Israel _______________________________________________ Linux-il mailing list Linux-il@cs.huji.ac.il http://mailman.cs.huji.ac.il/mailman/listinfo/linux-il
