> Since you bought the phone after 1 January 2009, the new consumer protection > law should have been in effect. You may be able to sue them or get a new > phone. > > The first thing to do is to contact the Orange company Ombudsman (a consumer > advocate works for them). If you get nothing from them, go to your local > iriyah if they have a consumer advocate, Jerusalem has one, I don't know > about anywhere else. > > The next thing to do is to complain to ministry of techshoret. > > If they have violated the law, you can go to the police. > > I had so much trouble with Pelephpone, I had to threaten Roy Disney (who > owned half of the company at the time) with a personal lawsuit. I expect > that if I had not used my work email (I worked for a very large and visible > US company at the time), it would have been ignored. They are all the same. > The 2009 consumer protection law changed a lot of that, but if you were a > customer before the law went into effect, they try to ignore the law as it > old contracts were left standing. > > You may be able to force them out of it if the phone itself was newer. > > You can also look the CEO of orange in a business directory and send him a > fax and or email complaining about their service. You can even send him a > registered letter. >
Thanks, Geoff. I looks like I should probably terminate my contract with them as soon as I can and then either make a new one or go to a different company. This would be in order to get the consumer protection that started in 2009. Actually, there is no question: they have lost me as a customer. My next contract will be with either Mirs, Pelephone or Cellcom. -- Dotan Cohen http://bido.com http://what-is-what.com Please CC me if you want to be sure that I read your message. I do not read all list mail. _______________________________________________ Linux-il mailing list Linux-il@cs.huji.ac.il http://mailman.cs.huji.ac.il/mailman/listinfo/linux-il
