On Jan 21, 2010, at 6:23 PM, Oleg Goldshmidt wrote:
One thing that never got solved for me, by the way, is the fact that
Hot absolutely refuse to provide anything written regarding the terms
of a deal that you negotiate with them. They record phone calls, log
issues in their CRM, whatever, and the customer has absolutely no
verifiable record of what has transpired. I started keeping written
summaries of my conversations with them, logging names, dates,
details, etc., for reference. I do not know whether it will ever help
in case of a dispute.
AFAIK, this is no longer legal. The new consumer protection law of
2009 changed a lot of this, but since my Hebrew is not good enough to
tell, and I have not found an English translation, I can't say with
certantiy. The bad news is it does not matter, If you were a HOT
customer before Jan 1, 2009, you fit in under the old rules,
The only way out is to cancel ALL of your service with HOT, wait some
period, and sign up as a new customer.
There is a technological solution to this, BTW, several of the VoIP
softphones record calls, and there are add ons for Skype, but my guess
is that they are for Windows/Mac. If there is something you have to
do, e.g. beep, when you are recording, or if they are admissiable in
court, I don't know.
HOT just received approval to be an ISP, so you can have "one stop
shopping", although I expect the word stop has a lot more to do with
it than you want.
Geoff.
--
geoffrey mendelson N3OWJ/4X1GM
Jerusalem Israel geoffreymendel...@gmail.com
New word I coined 12/13/09, "Sub-Wikipedia" adj, describing knowledge
or understanding, as in he has a sub-wikipedia understanding of the
situation. i.e possessing less facts or information than can be found
in the Wikipedia.
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