As I have written earlier, I am leaving Netvision because after three days of no one taking an interest in my frequent disconnects, I took up service with Bezeq Beinleumi. Now I have spoken with several senior representatives at Netvision and they think that: 1) Having a promise of a technician to call me on Wednesday and a technician actually returning my call on Friday is to return the call within 24 hours. 2) Having a promise of a technician to call me on Wednesday and a technician actually returning my call on Friday is perfectly normal and that I would receive the same service elsewhere. 3) A customer that cannot connect to the internet for two weeks is not a reason to start looking for another ISP (The representative's example, not mine!). 4) If there is a problem affecting the infrastructure's service, then that releases the ISP from checking other possible causes of frequent disconnects. Even if the infrastructure's problem is not affecting the area that I live in, and even if I manage to connect without problems with another ISP. 5) Calling repeatedly for three days, and for _hours_ begging technicians to check my connection, to check my configuration, to do _something_ is not making an effort to have the ISP resolve my problems. Even if the technician's answer was always "there is nothing to do". 6) A 800 NIS fee is a reasonable way out of a 40 NIS * 11 month contract (that the company itself broke after only two weeks of service). The senior representative insists that anything less is a charity. Actually, at this point she attacked me and asked if I think that Netvision is a charity. This is not the first time that a Netvision rep was rude with me on the phone. To be fair, I have also been rude to Netvision representatives, though that was after much begging.
Avoid Netvision. They lost me as customer not because of the inability for me to get a reliable connection. They lost me as a customer for one year (the time I must stay with Bezeq Beinleumi) because they refuse to even check if there was a problem on their end. But they lost me as a customer for life because they insist on taking my money even after all of this. I had canceled my credit card constant payment to them, and when I called to let them know that, they insist that they will _still_ try to charge my card, and that I will have a compound debt to them. I don't care if Bezeq Beinleumi is more expensive, and I don't care that Bezeq Beinleumi may (or my not) have more outages. When I call them they jump to help me. Even before I gave them an agora and committed to them, they gave me a temporary name and password to connect to check if I even _could_ connect, knowing full well that I am a Netvision customer. Bezeq Beinleumi has the best service, and actively _tries_ to get it's customers (and Netvision's customers) connected to the Internet. They have my business. -- Dotan Cohen http://what-is-what.com http://gibberish.co.il א-ב-ג-ד-ה-ו-ז-ח-ט-י-ך-כ-ל-ם-מ-ן-נ-ס-ע-ף-פ-ץ-צ-ק-ר-ש-ת ا-ب-ت-ث-ج-ح-خ-د-ذ-ر-ز-س-ش-ص-ض-ط-ظ-ع-غ-ف-ق-ك-ل-م-ن-ه-و-ي А-Б-В-Г-Д-Е-Ё-Ж-З-И-Й-К-Л-М-Н-О-П-Р-С-Т-У-Ф-Х-Ц-Ч-Ш-Щ-Ъ-Ы-Ь-Э-Ю-Я а-б-в-г-д-е-ё-ж-з-и-й-к-л-м-н-о-п-р-с-т-у-ф-х-ц-ч-ш-щ-ъ-ы-ь-э-ю-я ä-ö-ü-ß-Ä-Ö-Ü _______________________________________________ Linux-il mailing list Linux-il@cs.huji.ac.il http://mailman.cs.huji.ac.il/mailman/listinfo/linux-il
