hey ohad, how is everything going ? i had the same problem, i phoned bezeqint, they told me to call hot. i told them - you are my ISP, and i expect better support from you then just tell me call HOT. so they called hot and we had a conferance call
hot told me to disconenct my modem from all the cables it has (power, ethernet, and the hot cable) and connect again, i did so. they said they will monitor my connection in the next 24 hours and call me then they never called, but in a few hours, all the packet loss was fixed. to the debugging issue: 1. do disconnect the modem from all the cables. even the HOT cable. however strange that sound (disconnecting the HOT cable), it once did the job. 2. if you don't want to tell them you have linux. tell them you have a router .... 3. when you run pptp/l2tp, you supply a server. traceroute to that server , and see what the first hop is ... try to ping the next hop. i assume it is still in the HOT internal net ... cheers, erez.