look, i'm not accusing u of fraud or anything. i know what the written agreement says. *but*, i am accusing u of misleading me. your representatives basically implied (not promised) that i would be getting the same price (or lower) after a half a year. you keep talking about 90% of the users. i don't care about 90% of the users. i care about me. i got screwed. and guess what? you should care about those other 10% because this thread is proof that a handful of dissatisfied customers can make a big mess... and by the way, when i called to get another deal and the representative told me i need continue paying 100 shekels, i obviously threatened to leave. and i expected the guy to offer me a better deal but instead he said to me that yes, i should leave, because i'm costing actcom more than i'm paying (even at the ridiculous price of 100 shekels). i don't know much about business, but it seems to me that it's not very good for a business to tell certain (non-abusive) customers that they are not welcome. if u ran an all-u-can-eat restaurant, chances are you wouldn't last very long because u'd piss of the fat customers who eat a lot and they'd tell all their skinny friends how shitty your restaurant is. and if u think about it, i'm probably costing u a lot more now than i would have if i had stayed with you and continued paying normal prices...
> -----Original Message----- > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] > Sent: Mon, September 26, 2005 1:42 PM > To: El-al, Netta; Linux-IL > Subject: RE: Actcom without a dailer costs more > > > On Sep 26, 11:44, "El-al, Netta" wrote: > } Subject: RE: Actcom without a dailer costs more > > > when i expressed my concern about the high price after a > half a year, your representatives assured me that i would > just have to call up and get a new deal. they should have > told me that i may not get a good deal if i use a lot of > bandwidth. do u really want customers for a half a year who > then leave pissed off? isn't it better to not have this > customer in the first place? if your representatives told me > that i wouldn't get a good deal after a half a year if i used > over 9G a month then i wouldn't have joined *and* i wouldn't > have been pissed off. but basically forcing me to switch > isp's after a half a year obviously didn't please me too much. > > They of course didn't promise you that you will be able to > get a deal in > the price you would like. However, about 90% percents of the > users are > able to get competitive offers. > > Note that absolutely most of the potential customers don't even know > what is a traffic, let alone "GB". Also note that not like some other > ISPs, we are revealing our prices in advance, in a written agreement > with the customer, which says for which period of time the > initial price > applies and what will be the price afterward. We indeed don't detail > there our discount policy (like: "please note that if you threatens to > leave us, we will be willing to give you this xxx low price, > depending on > A B and C"). > > As I said in the previous letters, the percentage of users to which > we are not able to offer a competitive price is relatively small. > It will become even smaller after we finish the current > project of having > a breakdown of the per-user traffic to local, Israeli and > international. > > > if u really don't want high bw users, then your > representatives should confirm this when a person wants to > sign up as a new customer. believe me, it would have been > much nicer to know this before than after... > > I can assure you that about 99% of the users will not even > understand > the words "high bandwidth users" (and most of them don't even have > any need to understand). Users who pay monthly get the price (in > write!) for the initial months and the period after them, without any > promise that we will reduce it to *their* desired price (we only say > the user will be able to call us to get a new price) and, as any other > company, we keep the right to decide which discount we can give then > (or at any time), and in which conditions (which vary). Users who pay > yearly get a new deal every year, when the maximum price is > revealed in > our Web site. > > Amir > > > (as for the static ip, i just asked for it stam. i don't > miss it at all now that i don't have one. if i absolutely > needed it then yeah, maybe i'd sign up with actcom, but i > don't need it and for me it's not worth more than 5 shekels a month) > > > > > > > -----Original Message----- > > > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] > > > Sent: Mon, September 26, 2005 12:13 AM > > > To: El-al, Netta; Linux-IL > > > Subject: RE: Actcom without a dailer costs more > > > > > > > > > On Sep 25, 14:28, "El-al, Netta" wrote: > > > } Subject: RE: Actcom without a dailer costs more > > > > that was a very nice and detailed email but the bottom line is: > > > > the other isps are now giving very low prices that stay low > > > and don't change after a certain period. > > > > when i first signed up with actcom, they said that after a > > > half a year i would be able to sign up for a new deal with > > > similar prices. they did not mention the possibility that i > > > wouldn't be able to get a low price if i used a lot of > > > bandwidth. had i known that, i obviously wouldn't have signed > > > up with them in the first place. > > > > > > Netta, please look in the form on which you sign and > see if what you > > > say is exact. It lists the price after half a year. > Please tell us > > > what is says. We didn't ask more than that. We indeed > don't detail > > > our considerations of how much a discount off the pre-agreed price > > > we are willing to give. > > > > > > You also had a static IP. As far as I know the low > prices of the > > > other ISPs don't include a static IP. Please correct me > if I'm wrong. > > > > > > > it seems to me that when an isp is willing to lose > > > customers (and even kind of encourages these customers to > > > leave) that maybe it's time for the isp to give in to the > > > real isp's that can actually afford to have customers. > > > > > > As I already said (and gave some figures) the percentage of > > > users who > > > have a high traffic is small, but their combined traffic is > > > *VERY BIG*. > > > In the current competitive market it is very hard to loss > > > *many* hundred > > > of thousands of NIS per year on these users, or to raise > the price for > > > the majority of the users. Some other companies are not > able to find > > > the traffic of their customers due to technical > difficulties. This is > > > going to get changed. > > > > > > > i think most ppl would rather donate money to their > > > favorite distribution or something rather than donating money > > > to an isp who supports linux. (that would be like having an > > > account at a bank that charges a lot more money by far on > > > transactions because they have nice support for online > > > banking in firefox...) > > > > > > We use free software and we feel we should support it. We will > > > continue to do so, independent of whether users of free > software are > > > willing to register to our services or not. However, to > most of these > > > users we are able to give good prices. > > > > > > We plan to solve the traffic issue of free software > users by our new > > > project of a near-real-time detailed traffic analysis per > user, plus > > > establishing big local mirrors (part of them already exist). > > > > > > Amir > > > > > > > > -----Original Message----- > > > > > From: [EMAIL PROTECTED] > > > > > [mailto:[EMAIL PROTECTED] Behalf Of > > > Michael Vasiliev > > > > > Sent: Sat, September 24, 2005 9:56 PM > > > > > To: Linux-IL > > > > > Cc: Shachar Shemesh; Ilya Konstantinov; Nadav Har'El > > > > > Subject: Re: Actcom without a dailer costs more > > > > > > > > > [snip] > > > > > > > > > > Our ADSL and Cable deals are like many similar deals of > > > other ISPs, > > > > > in that they contain an initial period of low price (now > > > typically for > > > > > 6 or 12 months, depending on the deal) and only then the > > > regular price > > > > > applies (Bezeq and the Cable companies have a similar > > > arrangements of > > > > > there infrastructure cost). So after the initial period, > > > the regular > > > > > price, as signed by the user, applies (not like most > > > other ISPs, users > > > > > at ACTCOM sign on a written agreement to prevent any > > > > > misunderstanding). > > > > > Absolutely most of the times we are able to make a > > > discount, because > > > > > absolutely most of the users have low traffic. However, > > > for users who > > > > > have very high traffic we keep our right not to give a > > > discount (or > > > > > not to give a big discount) from our official price > as agreed when > > > > > the account was set up (for monthly accounts) or from the > > > > > prices written > > > > > in our web site, as applicable for the particular case. > > > > [snip] > > > > > > > ************************************************************** > > > ********************* > > > > Information contained in this email message is intended > > > only for use of the individual or entity named above. If the > > > reader of this message is not the intended recipient, or the > > > employee or agent responsible to deliver it to the intended > > > recipient, you are hereby notified that any dissemination, > > > distribution or copying of this communication is strictly > > > prohibited. If you have received this communication in error, > > > please immediately notify the [EMAIL PROTECTED] and destroy > > > the original message. > > > > > > > ************************************************************** > > > ********************* > > > > > > > > To unsubscribe, send mail to [EMAIL PROTECTED] with > > > > the word "unsubscribe" in the message body, e.g., run > the command > > > > echo unsubscribe | mail [EMAIL PROTECTED] > > > > > > > > > > > > > ************************************************************** > ********************* > > Information contained in this email message is intended > only for use of the individual or entity named above. If the > reader of this message is not the intended recipient, or the > employee or agent responsible to deliver it to the intended > recipient, you are hereby notified that any dissemination, > distribution or copying of this communication is strictly > prohibited. If you have received this communication in error, > please immediately notify the [EMAIL PROTECTED] and destroy > the original message. > > > ************************************************************** > ********************* > > *********************************************************************************** Information contained in this email message is intended only for use of the individual or entity named above. If the reader of this message is not the intended recipient, or the employee or agent responsible to deliver it to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please immediately notify the [EMAIL PROTECTED] and destroy the original message. *********************************************************************************** ================================================================To unsubscribe, send mail to [EMAIL PROTECTED] with the word "unsubscribe" in the message body, e.g., run the command echo unsubscribe | mail [EMAIL PROTECTED]
