On Wed, 18 Sep 2002, Alex Chudnovsky wrote: > On Tuesday 17 September 2002 21:22, Oron Peled wrote: > > On Wed, 18 Sep 2002 00:32:21 -0400 > > > > Alex Chudnovsky <[EMAIL PROTECTED]> wrote: > > > It would be just more rightful to call those Linux support guys of > > > Netvision "person, who MUST SUPPORT WINDOWS and MAY support Linux IN > > > CASE OF NEED". > > > > Getting *professional* support from "part-time" Linux support person? > This support person is not DEDICATED to supporting Linux, s/he just may > support it. And yes, you may get fully professional support from somebody who > knows both Linux and Windows. I don't believe it's worth for the ISP to keep > dedicated Linux support person, for several reasons : > - Linux users are usually highly literate and may take care of their problems > by themselves, therefore they call tech support rarely at least - actually > they call tech support almost only to inform the ISP of its own problems :-)
It is hard to separate those who know from those who almost know. A very important thing is to know what you don't know (and what you should consult with others about). Howevr, many people have the feeling that they know much better than the support person, and pay no respect to his/her opinion. You all brought here stories where this was necessary, but nobody bothered telling a story where the support person (acting methodically with a checklist) got to a point which they ignored. Keep in mind that a support people has no simple method of telling your knowledge in advance. The logs may be telling of a certain error. But you may have neglected to mention that a certain buddy of yours has set-up a very specific packet filtering rule to block dhcp responses. (Or maybe there is a certain Maxwel deamon on one of the cables that blocks only certain frames/packets. There can always be another explanation) -- Tzafrir Cohen mailto:[EMAIL PROTECTED] http://www.technion.ac.il/~tzafrir ================================================================= To unsubscribe, send mail to [EMAIL PROTECTED] with the word "unsubscribe" in the message body, e.g., run the command echo unsubscribe | mail [EMAIL PROTECTED]
