On Tuesday 17 September 2002 17:44, Oleg Kobets wrote: > You know it's funny, cause I have been with this guy from Netvision support > in the MCSE class and guess what ? Netvision requirement for the job is > MCSE or at least MCP titles. It's ridiculos but that's how it is. If you > don't have one of the titles, you cannot apply for the job. Ridiculous it is not. Regardless of if you want it or not, almost all Israeli computer users use Windows exclusively. It would be just more rightful to call those Linux support guys of Netvision "person, who MUST SUPPORT WINDOWS and MAY support Linux IN CASE OF NEED". And you know what? We may all make laugh of all those 'script support monkeys' and all such, but... I've tried several times to consult somebody fully Windows-literate but not so much Linux-literate, by phone, on issue of Linux, and it was hard as hell. > > Now imagine what a Linux person should do in that situation ..... Learn to support Windows. Or be unemployed. And I noticed something - those Linux persons from Netvision support tend to know Windows much better than their Linux - illiterate colleagues. > > Oleg. > > ----- Original Message ----- > From: "Alex Chudnovsky" <[EMAIL PROTECTED]> > To: "Israeli Linux Mailing List" <[EMAIL PROTECTED]> > Sent: Wednesday, September 18, 2002 4:59 AM > Subject: Re: Netvision, or I need a new ISP > > > On Tuesday 17 September 2002 14:41, Ariel Biener wrote: > > > > As for support - I called them few times at 3:00 AM and there was > > always > > > > > someone there. Sure, those windows supporters sucks when it comes to > > > > Linux, but you should ask for the manager who's in charge. > > > > > > And the manager will also be mostly clueless. > > > > Netvision CLAIMS TO FULLY SUPPORT connection of Linux boxes as in "We > > guarantee that you will always be able to connect to our service using > > Linux". They don't go any further but consider their support finished > > after > > > you're connected. NNTP service comes to mind - there was some problem for > > cable subscribers to connect to NNTP servers around July. I called > > Netvision, > > > and oh those Windows monkeys!!! > > "I've got a problem connecting to the news server" > > "Please press the Start button" > > "I use Linux" > > "We don't support it" > > "Ok, can you check if there is some problem with the news server? Here is > > an > > > error code I receive" > > "There is no problem with the news server, I'm fully able to connect from > > here". > > "Ok, just a second, I'm going to switch to Windows. Here is Outlook > > Express > > > error code, no connection as well". > > "I don't know, no problem here". > > "Ok, can you forward me to Linux support person?" > > > > And after the Linux support guy called me back : > > "I've got a problem connecting to the news server" > > "Press the Start button..." > > "Can you just tell me at large, what you want? I'm a computer > > professional" > > > "What is the error you receive?" > > "This one in Windows and that one in Linux. The problem is definitely on > > your > > > side" > > "Ok, I'll check... You're right, there is a problem for cable subscribers > > to > > > connect, it will be solved in several hours". > > > > > > Most of the time you can see the problem in your /var/log/messages - > > > > sometimes the TACACT server "forget" to unregister you before you > > > > dial again or their server doesn't answer - you can explain that to > > > > the supporter. If you don't like the supporter - then ask his > > > > manager... > > > > > > The supporter will ignore your questions, saying that they do not > > support > > > > Linux etc etc. The manager wont be much more helpful. > > > > Ask for Linux support person. The real problem is that there are too few > > of > > > them in Netvision, not even a person per shift, and they are constantly > > busy. > > > >Also, the attitude > > > of "why turn to support, you can fix your own problems" is not really > > what > > > > I would call flattering to the ISP you are trying to defend here... ;) > > > > > > .. To conclude, an ISP you connect you should provide you with a > > > service that is as closely as possible tailored to your needs. If in > > > order to receive such service you need to bend over backwards, and also > > > you need > > to > > > > replace part of that ISPs solutions with bandaids, and if the answer to > > > the fact their support is unhelpful in the materia you need to go and > > fix > > > > stuff yourself, I'd say he needs to switch ISPs. > > > > > > Disclaimer: I work for a University (whatever that means). > > > > > > > > > --Ariel > > > > -- > > > > Regards, > > Alex Chudnovsky > > e-mail : [EMAIL PROTECTED] > > ICQ : 35559910 > > > > > > ================================================================= > > To unsubscribe, send mail to [EMAIL PROTECTED] with > > the word "unsubscribe" in the message body, e.g., run the command > > echo unsubscribe | mail [EMAIL PROTECTED]
-- Regards, Alex Chudnovsky e-mail : [EMAIL PROTECTED] ICQ : 35559910 ================================================================= To unsubscribe, send mail to [EMAIL PROTECTED] with the word "unsubscribe" in the message body, e.g., run the command echo unsubscribe | mail [EMAIL PROTECTED]
