On Tuesday 17 September 2002 15:24, Geoffrey S. Mendelson wrote: > Hi, > > I've had it with Netvision and am looking for a new ISP. > > My reasons: > > 1. Their lines often go down on shabbat and are not fixed until > late that night. I don't use the line on shabbat, but my mail > server does (collects mail from the states) and sometimes I set > up long downloads. > > Often around 2pm Saturday their lines crash, and don't get fixed > until midnight. > > 2. Customer service does not open until 8:30 in the morning. > > 3. When I get customer service, because I have a linux box, ANY > complaint is ignored. > > 4. If they can ping me, then all is ok, no one wants to hear about > 90% packet loss to the states. :-( > > 5. The customer support manager is always busy and NEVER takes > calls. He won't return them either. > > One support person told my son it "was not her job", but did > not offer to follow it up, or froward his call. It was just > not her job and that's it. > > In all fairness when I actually get a linux person on the phone, > they have been helpful, called back when they said they would, etc. > > 6. They have a range of IP addresses that they use, many of which > are not listed as assigned to Netvision and they rotate among > them. This is a problem as the person who collects my email > does it as a favor to me and I hate to call him and ask him > to allow another IP address range. > > 6a. They do not and will not give me a static IP, though I had > the same one from Aug 20 until last Saturday. > > So I'm looking for an ISP. I would like the following (in order of > preference): > > 1. STATIC IP!!!! (must have, will pay).
actcom - free of charge. > 2. 1.5mbit cable (I have 750k now, might as well upgrade). actcom. > 3. Linux support. actcom ! > 4. 24/7 or at least 24/5 + Friday to close to Shabbat and Motzi Shabbat > support. actcom. > 5. Customer support people who are ploite. IMHO it would be too > much to ask for someone who actually "gave a ****", but if they should at > least act like it. no sales precents for me here, but again...actcom... > 6. Customer support people who speak English. THAT i cant tell you. never tried addressing them in english over the phone. > > BTW, if you're out there Netvision, give me a static IP and I'll suffer > the rest. > yeah right. i am a netvision user, and starting to think of switching isp's for some of the above reasons... wanna guess my first choice ? ;) > TIA, Geoff. -- ====================================== Amir Tal Founder, Owner Whatsup, Hebrew Linux Portal Voice: +972-8-9363164 Fax: +972-8-9363164 Cell: +972-58-978979 Email: [EMAIL PROTECTED] URL: www.whatsup.org.il ====================================== ================================================================To unsubscribe, send mail to [EMAIL PROTECTED] with the word "unsubscribe" in the message body, e.g., run the command echo unsubscribe | mail [EMAIL PROTECTED]
