On Thu, May 17, 2001 at 04:23:03PM +0300, Yaron Zabary wrote:
> On Thu, 17 May 2001, Shaul Karl wrote:
>
> > Currently it does pass the test. I didn't tried before.
> > I spoke to their support as well. It does work now because of their support
> > intervention.
> > BTW: when speaking to their `private' user support you might want to ask the
> > supporter to actually go to their dial-up machine and dial from it using the
> > bezeq number that you are using to dial for their pop center. Otherwise he
> > might use his machine, and his machine might be connected to the Internet
> > differently from your machine.
> >
> > Does the fact the other people have reported
> >
> > 421 Service not available, remote server has closed connection
> >
> > meaningful? I mean, can't it be due to the remote site has reached max
> > connections?
> > Perhaps they should try again later?
>
> This is from ftp.tau.ac.il:
>
> # uptime
> 4:21pm up 18 day(s), 1:36, 2 users, load average: 0.00, 0.01, 0.01
> # ftpwho
> Service class users:
> - 0 users (no maximum)
> Service class tau:
> - 0 users ( 50 maximum)
> Service class iiucc:
> - 0 users ( 50 maximum)
> Service class israel:
> - 0 users ( 20 maximum)
> Service class world:
> - 0 users ( 20 maximum)
>
> As you can see the machine is not very loaded.
>
> We (TAU) were getting these Bezeq Int users' complaints for many months
> and always sent the users to their support. I am not sure what is taking
> them so much time to fix this problem.
>
Funny, the support guy claims to have never heard about the problem;
He believed that TAU banned all of bezeqint, it took me a while to convince
him otherwise. If one really wishes to resolve this matter, then one should
probably call their support department and threaten the cancel one's
subscription if they do not solve the issue within a reasonable amount
of time.
Regards, Yotam Rubin
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