I've heard some stories to that effect, but I heard other stories about good
service from plonter - I my self am one (after replacing my video card for
the second time, for free - including shipment, and concluding that the
problem was a wierd interaction with me MB, they sold me a better one for
just the diff in price, and again - the shipment was free. I also bought
HDDs, MBs and other parts from them, all without a hickup). The last time I
ordered from plonter (a MB, mouse and a sound card), the order was delayed a
couple of times, as they found out they can't get the board I ordered (and
then the second one). finally I got the board, a week and a half after I
ordered, and when comming to collect the stuff, I found out that due to _my_
mistake, I wouldn't need the sound card, but I would need a new case - which
they produced for me on the spot.
My brother also bought a somewhat complicated computer system from them, and
after some trouble with the configuration, and two round trips back to the
store, they managed to get everything going nicely - and again - for free
(he personally selected the parts, some agains my advice, and I think that
some of the problems at least were due to incompatibilities between stuff -
like too big a MB for the case).
It's a well known fact that happy customers don't complain (I was about to
mail this back only to Aviram, but changed my mind - _this_ happy customer
is letting his opinions show :-)
Oded
..
Rubber bands have snappy endings!
----- Original Message -----
From: "Aviram Jenik" <[EMAIL PROTECTED]>
To: "Shaul Karl" <[EMAIL PROTECTED]>; "Matan Ziv-Av" <[EMAIL PROTECTED]>
Cc: "Isreali Linux mailing list" <[EMAIL PROTECTED]>
Sent: Saturday, December 23, 2000 02:34
Subject: Plonter (was: PCI modem)
> Do yourself a favor and don't buy at Plonter.
>
> It's not that they're not cheap, it's their service that sucks. More than
> sucks - they just don't give a damn about their customers.
> I can give you more than enough sad stories from former Plonter loyal
> customers that will even make Excelnet blush. I personally had 3-4 bad
> experiences with them until I decided to go find myself a better online
> hardware store (not an easy quest, BTW. It seems that Israeli stores do
not
> think that customer satisfaction is worth the trouble).
>
> Let me tell you what you can expect if you order from Plonter:
> You'll see a modem. It will be cheap, and just what you wanted. You'll
order
> it. After a week, you'll try to call them and ask them what's happening
with
> your order - it will be impossible to reach them. After a few days of
> trying, you'll reach them and they'll tell you that they're very sorry,
but
> that specific model is not available in stock, and that you should order
> another one. You'll ask them 'what do you recommend? Can you recommend me
> something that actually *is* in stock?' they'll tell you to go to their
> Internet site and order there.
> You'll repeat the process, this time with another modem. You'll receive
> (after about 7-10 days) a PCI modem that is a winmodem - it won't work
with
> Linux.
> You'll call them and ask 'why did you send this? I specifically asked for
a
> controller based modem' and they'll say 'that's the only thing we have in
> stock'. And so a month will go by and you're back in square one - without
a
> modem, but after wasted days of futile phone calls and e-mails.
>
> The above story (with minor variations) happened to me *personally* twice
> with Plonter (I had other bad experiences with them, but that's for
another
> occasion). I heard countless stories from several of my friends whom I
> (mistakenly) persuaded to buy at Plonter's. I still have some of their
> e-mails if anybody needs further proof.
>
> What really makes me mad, is that I tried other online stores and they
were
> mostly the same (Peanuts.co.il, for example, is a real Plonter lookalike
> when it comes to customer service).
>
> I did have a good experience with omc (www.omc.co.il) and zozobuy
> (www.zozobuy.com). Not a long relationship (just one order from each
store),
> but looks rather promising.
> Maybe if enough people stop buying at Plonter and Excelnet (why are people
> still buying there? Is masochism so common these days?) those stores will
> realize that they need to put the same number of people on customer
support
> as they do on sales.
>
> This reminds me of a quick test we used to do to check what stores think
> about the customer before and after the sale: call your favorite store,
and
> ask for support. See how much time that took (usually a few minutes to
hours
> until you get someone who can help you). Now call back and ask for a
> salesperson, and use a stopwatch to calculate how much time that took
(won't
> take more than a few seconds to less than a minute). This is a good
> indicator of what this company thinks of you: We'll be happy to help you
buy
> things, we don't really care about you after that.
>
>
> Just my few thousands cents (spent on computer hardware).
>
> - Aviram
>
>
> ----- Original Message -----
> From: "Shaul Karl" <[EMAIL PROTECTED]>
> To: "Matan Ziv-Av" <[EMAIL PROTECTED]>
> Cc: "Isreali Linux mailing list" <[EMAIL PROTECTED]>
> Sent: Saturday, December 23, 2000 12:53 AM
> Subject: Re: PCI modem
>
>
> > >
> > > Hi,
> > >
> > > Where can I buy a PCI modem in Israel (web order is preferable).
> > > I mean a controller based modem that appears as a serial port. A
> > > software modem is not good enough, even if it has free drivers.
> > >
> >
> >
> > Probably at www.plonter.co.il, although recent messages to this list
claim
> > they are not cheap as they used to be.
> > Is this kind of modem so rare?
> >
> >
> > > TIA,
> > >
> > > --
> > > Matan Ziv-Av. [EMAIL PROTECTED]
> > >
> > >
> > > =================================================================
> > > To unsubscribe, send mail to [EMAIL PROTECTED] with
> > > the word "unsubscribe" in the message body, e.g., run the command
> > > echo unsubscribe | mail [EMAIL PROTECTED]
> > >
> >
> > --
> >
> > Shaul Karl <[EMAIL PROTECTED]>
> >
> >
> >
> > --
> >
> > Shaul Karl <[EMAIL PROTECTED]>
> >
> >
> >
> > =================================================================
> > To unsubscribe, send mail to [EMAIL PROTECTED] with
> > the word "unsubscribe" in the message body, e.g., run the command
> > echo unsubscribe | mail [EMAIL PROTECTED]
> >
> >
>
>
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>
>
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