It seems to me like a problem SuSe doesn't want to get into because it
stretches beyond the basic installation of their Linux distribution. Maybe
they were asking them selves if they really want to answer these types of
questions. Maybe other customers came up with much "weirder" issues and
caused SuSe to take this policy.
If you were a SuSe tech engineer or a manager and you haven't have dealt
with an issue like this before, would you take the time to investigate on
it? Would it be logical in business terms? SuSe is a business, and for any
business to succeed, it has to make money. I'm not justifying SuSe, but I
really see their point, don't you?
Isaac Aaron
Original message:
It was upleasant surprise to get such MS style answer, I expected
something like this:you should install package this and that to get
things working properly or use patch or something else constructive, or
at the worst case: yes it is a bug we are trying to fix it.
But it seems they even did not check if the damn thing (Gui for vim)
works really or not.
SuSE Support wrote:
>
> UNLOCK
> Dear SuSE Linux user,
>
> Thank you for your request for SuSE installation support.
>
> >
> > Dear Suse team,
> > I have a problem after installation of SuSe 6.3: I can not recompile
vim
> > with GUI (gvim). I installed sourses and used rpm -bi ... but it also
> > gave me vim without GUI, I tried also recompile my old sourses which
> > worked and still working (I recompiled it on another machine with RH6.1
> > and got what I wanted). The look on output shows that for some reason
in
> > SuSe 6.3 configure program did not find X11 support.
> >
> > checking for xmkmf... (cached) /usr/X11R6/bin/xmkmf
> > checking for X... (cached) no
> > checking if X11 header files can be found... no
> > (on another machine yes!)
> > checking --enable-gui argument... no GUI support
> > checking for sequent/ptx... no
> >
> > I hope you to explain (and fix) this weird behaviour. I guess gvim is
> > not the only proram which might suffer from this bug.
> > TIA, Shimon
> > --
> > Shimon Panfil, Ph. D.
> > Senior Scientist, Odin Technologies Ltd,
> > POB 248,Yokneam Ellit 20698, Israel
> > tel:972-4-9591010(o),972-4-8226647(h),972-52-857383(m)
> >
>
> We take pains to respond to every installation question from our
> customers.
>
> Your request is, however, beyond what we consider to be part of
> installation support.
>
> We regret not being able to help you in this case.
>
> Appendix H in your manual includes a section describing the scope of
> our installation support. All supported topics are listed in this
> section. Requests above and beyond these areas will not be handled by
> SuSE installation support.
>
> Topics not handled by installation support include:
>
> - Configuring servers (such as mail-, news-, NFS-, and Samba-servers)
> - Firewall- and Masquerading setups
> - Support for other operating systems (DOS, Windows, OS/2, etc.)
> - Support for commercial Linux programs like Applixware, Adabas,
> Netscape etc. (even if they are distributed by us).
> - Support for other Linux distributions (such as Caldera, RedHat, etc.)
> - Compiling code (self-compiled kernels in particular)
> - Devices that are not vital for operating a Linux system
> (such as TV-tuners, scanners, cameras and the like)
> - Advanced storage devices such as RAID arrays, tapes and CD writers
> - 3rd party software and drivers
>
> If you received this message because you recompiled the kernel, you may
> want to restore the original kernel as described in
> http://www.suse.de/sdb/en/html/bk_originalkernel.html
> and resubmit your request (if your question was within the scope
> of SuSE installation support).
>
> Our installation support is intended to help our customers in the
> basics of getting their system up and running, not as an instruction
> on the Linux operating system. Many good books about Linux are
> available, including:
> `Running Linux' by Matt Welsh and others, ISBN 1-56592-469-X
> `LINUX' by Michael Kofler, ISBN 0-201-59628-8
>
> ----------!!!!!-------------
> If you need qualified paid Linux support beyond the scope of SuSE
> installation support, you may want to contact Linuxcare:
> URL: http://www.linuxcare.com/
> Tel. 888-LIN-GURU (888-546-4878)
> Fax. 415-701-7457
> ----------!!!!!-------------
>
> In addition, many installation and configuration questions have
> already been answered in our support database
> (http://www.suse.de/sdb/en/html/). Please have a look!
>
> Your understanding of this matter is very much appreciated.
>
> Regards,
>
> The SuSE Support-Team
>
> -------------------------------------------------------------
> SuSE, Inc. Tel : +1-510-835-7879 Mo/Th 9a-3p (PST)
> 580 2nd Street, Fax : +1-510-835-7875
> Oakland CA 94607 E-Mail: [EMAIL PROTECTED]
> USA WWW : http://www.suse.com/
> -------------------------------------------------------------
--
Shimon Panfil, Ph. D.
Senior Scientist, Odin Technologies Ltd,
POB 248,Yokneam Ellit 20698, Israel
tel:972-4-9591010(o),972-4-8226647(h),972-52-857383(m)
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