You are all missing a point here.
The user calls up when he has a Linux system already set up.
With a clean Windows system, it's easy to guide the user through the
installation procedure, which is always the same, but with Linux -
should the tech support staff dictate the user their elite PPP install
script? The user usually doesn't know much english, doesn't type fast
and besides that - it's not much fun dictating
a case-sensitive-with-special-characters command :)
Linuxconf makes it much easier to guide over the phone, that's for sure.
Should I depend on the user having a Win95 to download our scripts?
Should I guide him how to mount his FAT partition and chmod so he could
run our scripts?
"Nir Simionovich (Rin Solo)" wrote:
> Thanks for the compliment, I guess that after spending the last year
> doing a projects for a few ISPs, I guess that I kind of like learned the
> ropes of the ISPs technical support staff.
> In any case, even scripts won't really cut it, for the novice user that
> it. Remember, users need and want something simple, quick. I guess it's a
> problem of us as the X generation (word game). But who knows .... :-)
--
Best regards,
Ilya Konstantinov a.k.a Toastie
[http://toast.demon.co.il]
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