Hi,

We have T-Mobile and it has been easy to get a human when needed. We’ve had
AT & T in the past, and I’d say overall the cell service is better in some
places, but T-Mobile is much less expensive and the free service in Mexico,
Hawaii, Alaska, and other places has meant huge savings for us. AT&T tacked
on a lot of extra charges and kept increasing prices, while the service
deteriorated. It was extremely hard to get support with AT&T. Lincoln has
poor service in spots due to the lack of cell towers and that is no
reflection on the cell companies.
Best,
Cookie Martin

On Tue, Apr 25, 2023 at 8:51 AM <[email protected]> wrote:

> Scott- I am also thinking of switching carriers. How do you rate
> T-Mobile’s customer service, especially being able to get through to a
> human when you call.  I’m too old and grumpy to tolerate Verizon’s
> legendary wait times.
>
>
>
> Thanks.
>
>
>
> Deborah
>
>
>
> *From:* Scott L. Rodman <[email protected]>
> *Sent:* Monday, April 24, 2023 7:34 PM
> *To:* Matina Madrick <[email protected]>
> *Cc:* [email protected]
> *Subject:* Re: [LincolnTalk] Cell phone carriers?
>
>
>
> Hi Matina,
>
>
>
> We also had significant cell service issues in Lincoln with Verizon and
> switched to T-Mobile.  The coverage is much better at the house, but still
> has gaps in some areas of town.  The T-Mobile plans ended up being less
> expensive and also included a number of added benefits, including hot
> spot service and included free Netflix as well as a few other services.
> Also available was a home internet account as an add-on for $30.00 per
> month.
>
>
>
> Scott
>
>
>
>
>
> *_________________________________*
>
> *Scott L. Rodman*
>
> *[email protected] <[email protected]>*
>
> *212-665-8500*
>
>
>
>
>
> On Mon, Apr 24, 2023 at 7:16 PM Matina Madrick <[email protected]> wrote:
>
> Hello neighbors,
>
> We are considering switching cell phone carriers.  We have very poor
> service in Lincoln and Sudbury with Verizon and I was wondering if anyone
> else has had a better experience with a different carrier?
>
> Thanks, Matina Madrick
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