On Tue, Oct 27, 2009 at 1:41 AM, Graham Percival <gra...@percival-music.ca> wrote: > Hmm, ok. I remember adding a few items over the summer that > appeared to have gotten lost, but as long as you have all the > email archives, I guess that works out.
Yes, I noticed your concerns :) > Please do, if only so that we can see if there's anything that > /did/ slip through the cracks. Will do. > When I was Bug Meister, I used to occasionally send a message to > the bug list saying "I got a bit behind in the past few weeks, but > now I've caught up on everything. If you submitted a bug and it's > not in the google issue tracker, please send it again". Something > like that might be good here. Makes sense. > It feels like more because you let it pile up. *as soon as* a bug > report comes in, look at it. If it takes you more than 60 seconds > to understand it, reply to the submitter to that effect. Once > you've bounced the bug report back -- asking for clarification, a > minimal example, whatever -- then it's no longer your problem. If > the user doesn't reply, then forget about it, and move on to the > next issue. Au contraire, it *is* my problem because most of the time it's me not being intelligent. Take Frédéric's latest "too many accidentals" report: perhaps I'm getting stupid (or very very very tired), but even after reading the whole discussion twice I'm having a hard time making heads or tails out of this. > If you understand it (60 seconds), test it on the lastest devel > release (30 seconds), then upload it to the tracker (60 seconds). Yeah, the "understanding" part is my weakness :) > I want to emphasize this point. **if you cannot easily understand > the bug, it's the submitter's fault, not yours** we simply do > not have the resources to hunt through unclear bug reports. Not always: Frédéric's initial report seemed crystal clear, but getting to the bottom of this seems awfully complex when it's 2AM :-) > I read an article somewhere about a "hot potato" way of handling > bug reports. I don't know if you play this game in France, but > the idea is that once you catch something (the "hot potato", > although in children's games it's not *actually* a painfully hot > piece of food), you need to throw it to the next person as quickly > as possible. Yeah, we have that -- though the "patate chaude" paradigm is often used here in a political context (for instance when the government tries to get rid of healthcare policies or whatever ;) > I haven't said that we don't have a bugmeister; I mistakenly > claimed that we had lost bug reports. I retract that claim, but > we still *appear* to have lost some bug reports. I think that > more people working on this task would be a good thing. Agreed. > But it would be nice if we had _some_ kind of response, so > submitters have a bit more confidence in the system. I don't care > if they think we're meanies who are really picky about accepting > reports, just as long as they have confidence in our mean-ness. Only brilliant people like you can afford to be mean; these days I just feel plain stupid and incompetent... :) Cheers, Valentin _______________________________________________ lilypond-user mailing list lilypond-user@gnu.org http://lists.gnu.org/mailman/listinfo/lilypond-user
