2013/7/12 Joel Madero <jmadero....@gmail.com> > Hi All, > > After a long discussion with Robinson we came up with a quasi workable > plan for what we hope to be the new setup for "send feedback..." - I think > currently there are a couple problems with the send feedback button within > LibreOffice: > > a) Send Feedback... implies more than just bug reporting but currently > it's only linked to BSA > > b) It is assumed that the increase of user support questions being > submitted as bug reports is coming from send feedback... > > c) BSA requires additional logins - so if a user wants to submit feedback > they have to get an account > > > So here was the idea(s): > > Landing page similar to Mozilla's (smiley face/frowny face) with perhaps 2 > or 3 options - user support, bug report, maybe "get involved" or some such > thing > > If they click "bug report" it would go to BSA but to address Bjoern's > concern about the number of steps required to report a bug (ie. mandatory > to get an account, sign in, etc...) we would allow users to report without > an account but give the option to get an account and explain how it's > helpful to have one. > > The idea is that if the user chooses to submit without an account, the bug > will be reported under a default account (possibly b...@tdfplanet.org), > they will be forced to enter an email address and do a captcha - then their > email address would go into the bug report as a CC'ed user. > > So this would affect BSA as a whole - the negative(s): > > 1. Reporters won't be as accurate any more - but honestly I'm not sure if > we care about this > > 2. Reporters will need an account if they are going to comment on their > bug in the future, may result in NEEDINFO's going stagnant but....this is > the case anyways probably not going to result in a huge increase. > > > > Currently Mozilla (which we discussed during ESC) doesn't force a user > account so, if we can emulate this and get to a landing page which avoids > having to sign up for accounts - might be a good thing. > > > Before we move forward looking for feedback, Robinson feel free to expand > on anything that I missed. > > > > Warm Regards, > Joel >
Sounds good to me, Joel, particularly than part about not requiring a user account.... Henri
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