https://bugs.documentfoundation.org/show_bug.cgi?id=167654
--- Comment #8 from V Stuart Foote <[email protected]> --- OK, we had to check if you were on AARM64 (bug 166947) or using an AMD APU for graphics. Since you are on an Intel iGPU could you check if you have Vulkan support in the Intel drivers. Should be able to to run vulkaninfo.exe from a command line. Then somewhere in that output will be a stanza: "VkPhysicalDeviceProperties" listing api, driver, vendor, etc. Clip that and post. Otherwise, how did you "upgrade" from 24.8 to 25.2? Was it MAR automatic, or did you download the MSI installer and use that (either double click or command line)? And, when you "reinstalled v24" how did you do that? Getting a 25.2.4.3 signature in the Help -> About dialog suggests something has gone *very wrong* with your LibreOffice installation(s). We expect it should work with this hw configuration. You may want/need to clear user profile AND do a complete uninstallation of LibreOffice and then a check of the Windows registry. Get it all cleared off. Then download the .msi installer for the 25.2.5.2 release [1] build, or the pending rc2 prerelease for 25.8.0.2 [2], check its HASH sum and install as an Administrator. The HASH values are linked to the download page with an 'Info' button for each. Use the Windows powershell 'Get-FileHash' or something else, e.g. 7-zip to calculate the HASH of the downloaded installer and compare to the posted value--they should match and verify a valid installer. If not, then repeat the download until you get a valid result. =-ref-= [1] https://www.libreoffice.org/download/download-libreoffice/ [2] https://www.libreoffice.org/download/download-libreoffice/?type=win-x86_64&version=25.8.0&lang=en-US -- You are receiving this mail because: You are the assignee for the bug.
