Thanks again, Cathy Will try all these tips tomorrow
On Sat, Jun 15, 2024, 12:55 Cathy Pinner <genea...@gmail.com> wrote: > Sarah, > I've already given you the Support article on how to find a lost file. > Your file will be there. > You don't have to have Legacy at all to install Legacy 10. But if you > have Legacy you convert your earlier Legacy database into Legacy 10 format. > If you've been using Legacy, even a much earlier one, you can open your > current database -when you find it OR use your latest Legacy data backup > zip - you have been backing up haven't you? > Here's the Support file again: > < > https://legacyfamilytree.com/help-center/?a=I-lost-my-family-file---id--K-I9BVL_R5SkFN6sY2Vaeg > > > > No you shouldn't reset your Laptop to an earlier time. Use the options > in the Support article or open Windows File Explorer and search yourself > for *.fdb files. > > Cathy > > > sarah hughes <mailto:sarahl...@gmail.com> > > Saturday, 15 June 2024 7:47 PM > > But my problem is that I can't update to Legacy 10, because I don't > > have Legacy 9 to upgrade it from. Sure, I could install Legacy 10, but > > then I would still have no tree there. I could create a gedcom from my > > Genes reunited tree, but as someone said, gedcom is the last resort! I > > have an external hard-drive plugged into my laptop, so perhaps it > > might be on there. But if it's gone from the laptop, it will probably > > be gone from there too! > > Should I reset laptop to an earlier time and see if it reappears, > > perhaps? Thank you, Sarah > > > > > > > > Linda G <mailto:llg...@gmail.com> > > Saturday, 15 June 2024 3:36 AM > > Legacy 10 has it's own big blue circle with a white "L. Hover your > > mouse over the icon, if it reads Legacy 9, delete it. That one won't > > work. Since you updated, you no longer have Legacy 9 on your > > computer. Go to Start, show all apps, scroll down to located the > > Legacy 10 icon. At least, that was all that I had to do. Then pinned > > it to Start and I dragged the icon to where I wanted it. > > > > > > > > sarah hughes <mailto:sarahl...@gmail.com> > > Saturday, 15 June 2024 2:31 AM > > I have just opened my Legacy 9 from the task bar where I keep it > > attached, and to my horror my whole family tree has disappeared! All I > > get is that silly sample one, and I have gone through the list that > > Legacy gave me, but none of them come up with my tree. Even where I > > had it saved in my computer files, there are just 2 sample files of > > that other silly tree. Please help. as I need to upgrade to 10, but > > how can I when my tree has just disappeared from everywhere? I was > > only using it the other day! Would resetting my laptop to an earlier > > time help, please? It is Windows 11, and I had the free Legacy 9 edition. > > > > > > > > Cathy Pinner <mailto:genea...@gmail.com> > > Thursday, 13 June 2024 11:02 AM > > Legacy 10 has been released and is free for everyone. It has all the > > Deluxe features for free. It has the same look and feel as Legacy 8 > > and 9. It has some new features and reports and tweaks to existing > > features and reports. > > The new features are listed on the renewed Legacy website. The full > > list is in this blog: > > < > https://news.legacyfamilytree.com/legacy_news/2024/06/the-new-legacy-family-tree-10-is-here-and-its-all-free.html> > > > It's advised to be running Windows 10 or Windows 11. Not all features > > are guaranteed to work on earlier Windows versions. > > Here's the things to do to make the process as trouble free as > > possible with some comments on where a few people out of the thousands > > who have updated have been encountering problems. Note it will > > overwrite Legacy 9. You can't run both versions as the settings are > > all locked to the same folder ...\Documents\Legacy Family > > Tree\_AppData\ folder 1. Run File > File Maintenance > check/repair on > > your files. You should be doing this regularly to keep your database > > healthy. 2. Verify that there are no broken media links. Tools>Media > > Relinker You can fix them in Legacy 10 but you need to know they > > weren't caused by the upgrade. 3. Backup your family file and media > > files. Preferably make sure you also have these backups off your > > computer either in a cloud or on external drive. 4. Download 10 from > > the website. Some people encounter problems because a) they make a > > typo when entering their email address, b) the email goes to spam or > > doesn't arrive. If it doesn't arrive try a different email address c) > > the link in the email doesn't work and they need to copy and paste the > > link to their browser. > > 5. Install 10 and enjoy. Some people encounter problems with the > > installation because their security software blocks it or part of it. > > Pausing the security software during installation solves that. If > > concerned you can go into Aeroplane mode/come offline for the > > installation. If there is any problem after installation RESTART your > > computer and it is usually solved. Have fun, Cathy > > > -- > > LegacyUserGroup mailing list > LegacyUserGroup@legacyusers.com > To manage your subscription and unsubscribe > http://legacyusers.com/mailman/listinfo/legacyusergroup_legacyusers.com > Archives at: > http://www.mail-archive.com/legacyusergroup@legacyusers.com/ >
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