Hi, As we all know LibreOffice help is served in two ways; the locally installed help package and online help at help.libreoffice.org. I think we all accept that this huge help content is not used/preferred by users. Personally i think that a huge percent of users even don't know these resources.
Like ordinary computer users, we always start searching help from Google. That should be accepted the usual and normal habit. I think we can improve the usage of the help with improving the existence of help and changing the habits of the users. Currently online help wiki hosts 21 languages, which have almost completed help translations. But i think it is not enough for all this localization effort. LibreOffice gives great importance on localization, and why we serve less than this? There are 39 languages translated the help over %70. This means a lot, and more for the users of this language. 18 language will bring thousand of opportunities to get help, and fight discourage about LibreOffice. Not all of our local communities has a network, forum or other platforms to serve and share the knowledge. Help content is a golden mine for us. For example, we established our Turkish forum and we have only a little info there, so Google cannot serve the answers from us, but if our help content was uploaded, everything will be different. I have some ideas to make the help content more efficient by changing the habits of the users. - Adding more languages to the wiki (over %70 completion or %50 will be better) - Adding sharing widgets to wiki pages, which we may share useful stuff in social media. There are usefull widgets for wikimedia http://www.mediawikiwidgets.org/Widgets_Catalog * Personnally i am thinking pick usefull info and share as tip of day in my twitter and Google+ as the tip of day etc regularly when our language is added to the site. - Adding an info bar to http://ask.libreoffice.org/ and inform users about the help site, which is the first source of self learning and solving problems - Blogging about both online help site and embed help to increase the awareness about this sites in our own language. - When helping people, kindly notify them that they may have abundant info from this help - Improve the landing pages from the users which have not yet installed the help package - A little polish (We had some in our Turkish wiki: http://wiki.libreoffice.org.tr/Ana_sayfa) Sharing, blogging and giving links to help site will also improve the Google Pagerank(currently 5 while MS office help site has 8) and that will result better search resources. We spent hours for creating and translating this help, whatever it is thought to be very very outdated(i don't agree) as i said it has all the stuff and it is a gold mine. We may serve and use it better i think. Best regards, Zeki PS: Michael, thats my ping for Kendy :) -- Unsubscribe instructions: E-mail to l10n+h...@global.libreoffice.org Problems? http://www.libreoffice.org/get-help/mailing-lists/how-to-unsubscribe/ Posting guidelines + more: http://wiki.documentfoundation.org/Netiquette List archive: http://listarchives.libreoffice.org/global/l10n/ All messages sent to this list will be publicly archived and cannot be deleted
