KX-TD1232, PRI line. Our set-up used to be all incoming calls DID to a UCD group (8 - ext 294) with only one member (receptionist) and using DISA OGM's to make up a queuing system, with music-on-hold. This worked fine.
I now have to find a way to make it work it this way: If the receptionist is busy, another extension is to get the call, and only if that other extension is busy, or do not answer, is the call to go into the queuing system. (Basically an "overflow" receptionist.) My first thought was to just add the second extension to the UCD group. However, that makes incoming calls alternate between the two extensions, and we do not want that. Calls should only go to (ring) on the second extension if the first is busy or doesn't answer. My next idea was to have incoming calls go to the first extension, and program that to B/NA to the next extension, and program that to B/NA to the UCD queue (ext 294). However, the system does not accept 294 as a valid extension to forward to. I have now programmed it so that the two extensions are in the same ring group (phantom ext 195) which all incoming calls go to. I then programmed the incoming calls trunk group for Intercept Routing to ext 294. This works, but of course now both extensions rings, which is not what is wanted. Also, because the programmable minimum Intercept Routing rings are 3, it takes about 5 rings before a call finally reaches the queue. Have I missed some way to program what we want? Finn -- Finn Lassen Deputy CIO Axiom 1805 Drew Street Clearwater, Florida 33765 727-442-7774 voice 727-442-8344 fax [EMAIL PROTECTED] www.AxiomInt.com _________________________________________________________________ KX-T Mailing list --- http://kxthelp.com/ Subscription changes: http://kxthelp.com/mailman/listinfo/kxt
