HI Marc, Sounds like the VOIP provider is messing with a combination of in-band and out-of-band DTMF. IMHO, with sufficient bandwidth, in-band DTMF is the only way to go.
You can hear them choking off the dtmf if you call another non-voip line (perhaps a cell?) and listen to what happens when you press digits. Have the customer call their provider and complain. And you can also remind the customer that if they were using real POTS lines, they wouldn't have this problem. Bob Marc wrote: > I’m not sure if this is specific to the TD308, or all of the TD systems… > > > > My customer has problems using banking, prescription and other secondary > dialing services from the digital phones only. You can dial the bank OK, > but you cannot enter other digits properly. You can hear the tones, but > they are not the correct ones. Even pressing “1” for English doesn’t work > all the time. You can press and hold the keys and here the tone for as long > as you hold the key down. It doesn’t matter if you dial slowly. > > > > They are using the cable company for telephone service. And an SLT works > fine on the CO or even the XDP port. > > > > I remember some discussions about this on this forum. > > > > I am looking forward to your replies… There are always interesting > responses in this forum! ;-) > > > > Thanks, > > Marc Halberg > > The Phone Man > > San Diego, CA > > 800-878-PHON > > www.ephoneman.com > > [EMAIL PROTECTED] > > > > _________________________________________________________________ KX-T Mailing list --- http://kxthelp.com/ Subscription changes: http://kxthelp.com/mailman/listinfo/kxt
