How about the "RT" at the end of the UCD string to return to top of UCD string. A DISA card will allow the interjection of messages. The VM port at the end is a nice ACD spoof - leave a message or continue to hold, albeit at the end of the queue...
David Pelton Perfect Phones, Inc. [EMAIL PROTECTED] 512-447-8886 ----- Original Message ----- From: "Charles Patterson" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]>; <[EMAIL PROTECTED]> Cc: <kxt@kxthelp.com> Sent: Saturday, October 22, 2005 4:57 PM Subject: Re: KX-T: Panasonic voice mail >> 3. Set the No DTMF in the custom service routing for x169, menu repeat to >> 1, >> wait for second digit 1, any other digit may be routed to 169 if you >> wish. > > Wouldn't you want to set NO DTMF go to go to the UCD group? Otherwise they > would be stuck in a loop in the cs menu, right? > > > ----- Original Message ----- > From: <[EMAIL PROTECTED]> > To: <[EMAIL PROTECTED]> > Cc: <kxt@kxthelp.com> > Sent: Saturday, October 22, 2005 7:47 AM > Subject: Re: KX-T: Panasonic voice mail > > >> Here's what you do. >> >> 1. Take one port of the voice mail and assign a seperate custom service >> menu to it, say number 10 for example. Make sure the port is in a >> different >> ext. group than the other ports so it won't get answered by the ksu. If >> the >> system is a TD1232, take the last port on the tvs220, if you have 4 >> ports the >> ext. number should be 169. >> 2. Record a greeting to it saying, "All representatives are currently >> assisting other customers at this time, please continue to hold for the >> next >> available agent.....blah blah blah" >> 3. Set the No DTMF in the custom service routing for x169, menu repeat to >> 1, >> wait for second digit 1, any other digit may be routed to 169 if you >> wish. >> 4. Assign the UCD overflow to 169. >> 5. setup your command in the UCD time table to be your timeouts for >> however >> long they are, with the last one being TR. >> >> After the timeouts, it transfers to the overflow. Gives them the >> message, >> and kicks them back to to the UCD to repeat the process. >> >> >> Steve L. Martin >> _Surf Side Sound, Inc._ (http://www.surfsidesound.com/) >> _________________________________________________________________ >> KX-T Mailing list --- http://kxthelp.com/ >> Subscription changes: http://kxthelp.com/mailman/listinfo/kxt >> > > > > _________________________________________________________________ > KX-T Mailing list --- http://kxthelp.com/ > Subscription changes: http://kxthelp.com/mailman/listinfo/kxt > > > _________________________________________________________________ KX-T Mailing list --- http://kxthelp.com/ Subscription changes: http://kxthelp.com/mailman/listinfo/kxt
