In a message dated 4/4/2005 9:13:06 PM Eastern Daylight Time, [EMAIL PROTECTED] writes:
Correct me if I am wrong: After the Voice Mail transfers the call, the voice mail port is released and ready for use, unless the call returns to voice mail via a mailbox or a returned no-answer transfer. If the voice mail transfers a call, and it's call transfer sequence is FXA, which is default, then the port is answer supervising, and is not ready to accept another call. If the extension transfer was set as FXD, the the voice mail disco's and is available for another call. The caveat here is you'll need call forwarding on the extension to kick it back to voice mail. If all it does is transfer the call and someone picks up the transfer from the vmail, then that port is open for usage Again if the call is answered, then the supervision is satisfied and the voice mail releases the call, and the port is available. The big thing here is Rick trying to answer all calls via AA first, and then routing? Or, is the voice mail as overflow from incoming? If he's trying to AA everything, then he's light on his ports, and needs a bigger voice mail. If he's doing overflow and nght answer, then the TVS50 should be fine. I've got one customer on a TD816 config. 6x8, with a TVS120 and 6 ports because he's doing ring group overflow, "sorry all agents are busy", and answers other lines with different messages. So, we have 3 ports answering, 2 doing overflow, and the last port answering his private line. Just depends on what you need to do. Steve L. Martin _Surf Side Sound, Inc._ (http://www.surfsidesound.com/) _________________________________________________________________ KX-T Mailing list --- http://kxthelp.com/ Subscription changes: http://kxthelp.com/mailman/listinfo/kxt
