System: TVS50 on a TA624 using APT on ports 7 & 8
When the voice mail transfers an incoming call to an extension the user has to press the incoming line (CO) to answer the call. The VM has answered the incoming call, the caller enters the extension number (like 103), the VM says "wait a moment", the extension rings, display shows VM port, intercom flashes green, CO flashes red. The user picks up the call (lifts handset or speakerphone button) and gets dead air. CO line keeps flashing red until user presses CO button. Same problem on all stations. This is the last thing I did that may have caused it: I wanted to get rid of the "You have a call" message when the VM sends an incoming call to the user. I searched for a solution and found this setup for the VM: change the Station Transfer from "FX" to "FXA" (Flash Extension Answer) in the VM hardware settings. It got rid of the "you have a call" but then we noticed this problem. Changing back to "FX" didn't fix the problem and doesn't seem to turn on the "you have a call" message. My guess is the VM is somehow just calling the extension instead of transferring the incoming call. Help! multipart/alternative text/plain (text body -- kept) text/html _________________________________________________________________ KX-T Mailing list --- http://kxthelp.com/ Subscription changes: http://kxthelp.com/mailman/listinfo/kxt
