Hi All, My issue has been solved! I thought I'd share with the group in case anyone else ends-up with this same, esoteric issue.
After working with Panasonic phone support for close to 2 hours it turned out to be an improper configuration in the TVS200 of a DSP (Digital Signal Processor) setting. Afterwards they theorized that maybe the unit was tested at the factory and not properly reset for the US marketplace *OR* maybe it was configured for another marketplace, i.e. Canada, and that the unit was sold in the US instead. ...we'll never know for sure... But who cares now - its fixed! 8-) So, if you're hooking a TVS voicemail unit to a digital Panasonic system in D-PITS mode and everything works perfect except the audio is just way awful, i.e. The audio is scratchy and over-modulated in D-PITS mode, and every other configuration; hardware; programming; and cabling possibility has been ruled out and the audio issue doesn't exist when running the system in Inband mode, then your issue may just very well be the TVS unit's DSP settings are improperly configured. Call Panasonic technical support ...and have a modem ready for them to call-in on. Feeling much, much better, Steve Diederich mailto:[EMAIL PROTECTED] See us at CeBIT 2003 in Hannover, Germany Hall 16, Stand B22 - http://www.cebit.de ******************************************************* Xymith, LLC 6700 Old Collamer Rd N STE 101, E Syracuse, NY 13057-1117 USA Office 315-455-1003 - Fax 315-455-5838 -----Original Message----- > From: Steve Diederich > Sent: Wednesday, January 01, 2003 10:30 AM > To: [EMAIL PROTECTED] > Subject: KX-T: Loud, Noisy, Crackly Voicemail Audio on a TVS200 > > Hi All, > We just moved our old KX-T123211D out of the picture > and replaced it with a KX-TD1232-6. But now our TVS200 > is giving us overly-loud, noisy, scratchy, crackly > voicemail prompts. Whether we call it from another > extension or from an outside line coming in. > > We were only using two KX-TVS102 cards previously in > Inband mode, but added a KX-TVS204 card in the mix when > we made the change-over to the new PBX. We moved the > KX-TVS102 cards to slots two and three on the TVS200. > And put the KX-TVS204 card in slot one. We also went into > the settings of the TVS200 and changed it over to KX-TD1232 > and the TVS200 is now in D-PITS mode. > > Other info: We're connecting the TVS200 to the > KX-TD1232-6 on jacks 9, 10, 11 and 12 (starting on PBX > jack 9 with ports 1 and 2 (both in the left-side jack) > on the KX-TVS204 that's in slot 1 on the TVS200). Which > are setup as voicemail ports in the PBX. And all eight > TVS200 ports function fine as programmed - all except > this audio issue. 8-| > > Everything is (almost) working perfectly; i.e. > Everything rings; answers; and does its job as expected. > However, as stated above, the TVS200 is giving us overly- > loud, noisy, scratchy, crackly voicemail prompts. And it > won't take DTMF input. (Probably because its so loud and > crackly it can't hear our touch-tone input.) > > Murphy's Law. Something had to go wrong. It was all > going so perfect. Up until... :-\ > > Has anyone else seen this issue? Thanks in advance > and Happy New Year! > > Cheers, > Steve Diederich _________________________________________________________________ KX-T Mailing list --- http://kxthelp.com/ Subscription changes: http://kxthelp.com/mailman/listinfo/kxt
