> "Spruce carries most of the parts as long as you know the correct part numbers since some of them are impossible to find on their web site."
Spruce has the worst, most frustrating website I've ever come across - all the more surprising since such a successful business is running such crap software. Their website is more worthy of a third-world/third-rate start-up than that of the leading supplier of aircraft parts. They spend a fortune printing that catalog but it's obvious (at least to me) their money would be better spent on some good IT talent instead of wood pulp. A while back I brought a brilliant example of the nonsensical dead-ends one runs into on their website to the attention of the appropriate person there at Corona. Instead of taking note of the glaring need for improvement I'd presented him with, he just blindly defended the status quo. With that kind of mindset running things, I see no improvement on the horizon. And pity the poor customer trying to clarify something over the phone. You don't get a counter person (not that they are much better - I've had dealing with them from time to time and would be hard-pressed to tell the difference between them and a downtown tweaker) when you call but instead, you get an $8/hr non-aviation oriented robot sitting in front of a screen with the same flawed software the customer is trying to deal with on the website. So the reason for the call, in most instances, remains unresolved and the customer goes back on the net hoping that Chief or Wicks or whoever else they might find turns out to be a better source. Just my experiences. As Larry so often says, ymmv. ____________________________________________________________ Police Urge Americans to Carry This With Them at All Times The Observer http://thirdpartyoffers.juno.com/TGL3141/5938973c3f475173c16f4st01vuc _______________________________________________ Search the KRnet Archives at https://www.mail-archive.com/krnet@list.krnet.org/. Please see LIST RULES and KRnet info at http://www.krnet.org/info.html. see http://list.krnet.org/mailman/listinfo/krnet_list.krnet.org to change options. To UNsubscribe from KRnet, send a message to krnet-le...@list.krnet.org
