Jim,
I wouldn't expect you to remember the details of our problems but I sure do remember the headache well. I've had it since 1996 and didn't get rid of it until January 2004. It did get resolved eventually but not without another migraine. Chris Theroux Gilbert, AZ Dear Chris, I read your posted response to Mark Langford's complaints on his recent order, and I sure would like to know what happened that we did not resolve that created these ill feelings. You stated that many people "never get their money back" from Aircraft Spruce and that you get"ripped off on a regular basis by them." What exactly are you referring to? We have been a highly reputable company for 40 years and have NEVER ripped off any customer. If there is a problem that is not resolved, give me the details and we'll take care of it so we can all move forward. If you do not wish to use us as a supplier that is certainly your choice but calling myself and my staff "snakes" publicly is uncalled for. You have told Mark (and all other readers that he will have problems over the items "not in the box". This is not true. We shipped the items UPS RED to him yesterday and he will have them today. I look forward to your reply. Regards, Jim Irwin President, Aircraft Spruce
