Starting back in the early seventies, I have had super service from AS&S. Flo Irwin, now deceased, spent a lot of time searching for the very long bolts to attach the Cassutt wing. There have been problems with orders, and always addressed very professionally by AS&S. My guesses are that you should write you complaint to Jim Irwin, and the second guess is that there were some sharp words spoken, and the lady wasn't willing to hear them all.
Ron Freiberger mailto: rfreiber...@swfla.rr.com -----Original Message----- From: krnet-boun...@mylist.net [mailto:krnet-boun...@mylist.net] On Behalf Of Bob Sauer Sent: Thursday, September 18, 2003 3:29 PM To: kr Subject: KR>Deceptive Trade I just received my lastest order of resin/hardener from Aircraft Spruce. I had ordered one (1) pint of hardender and one (1) quart of resin. I received 10 oz. of hardener and 30 ounces of resin. I believe this to be deceptive and when calling and talking to customer service, the lady put the blame on the manufacturer and said it was "fine if I thought it was deceptive trade practices" . This is the same amount as if one ordered the one quart kit at the 3-1 ratio. I paid more but got the lesser amount. This is not my first problem with AS. Watch your orders if you deal with AS. From: resa...@cox.net Sun City West_______________________________________________ see KRnet list details at http://www.krnet.org/instructions.html
