We are looking to upgrade our relatively heavily customised version of 18.11 to 20.11 in maybe June 2021. Our server is hosted externally and we do not have command-line access to it. The Koha system is supported and will be upgraded by a software support company which specialises in supporting Koha and other open source products. I'd be interested to know what upgrade management tools and procedures support companies and other Koha users in a position similar to us have used in the past, and how successful the upgrade experience was, and if you think it was helped be less painful than it could have otherwise been, given the tools and procedures you used. We have used a google document managed by the support company in the past and at times I found it difficult to see a timeline and to know where we were, issue by issue, with the multiple issues being reported and needing advice / fixes. Rather than clutter up this List I'd be happy to receive suggestions and comments directly at [email protected]<mailto:[email protected]>. Thanks. Ray Delahunty, University of the Arts London.
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