At 04:06 PM 6/17/2012 +0100, Kate Jones wrote:
Hi, our Koha at the Library of National Botanic Garden of Wales has been working with no problems for over 2 years. [snip] The company who provide IT support for the Garden's network and servers have finally agreed to take on tech support for the Library [snip] BUT the Zebra searching isn't working [snip] or can suggest something for me to pass on to the Tech Support company.
Might it be best to get one of the people at your tech support company to sign up here on this list? Or are you comfortable acting as "intermediary" on tech Q&As?
At the very least, this list would need to know what system they are using, how they installed Koha and what they have done (with the help of installation docs and other Wiki FAQs) to try and resolve the non-functioning portions of 3.8 compared to the functioning livecd that you have been obliged to revert to. [Also, I'm not certain that it's possible to migrate directly from 3.2 (presumably the livecd you are successfully using) direct to 3.8 - maybe someone else here can confirm?]
As an aside, your website <http://www.gardenofwales.org.uk/?page_id=128> has a URL reference to liblimes's <http://koha.org>, not *this* open-source Koha -- are you sure your Tech Support has installed 3.8.1?
Best - Paul
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